Website Client Success Manager

Are you someone who thrives on building strong relationships and ensuring client success? Do you have a knack for providing insightful advice and managing client projects to fruition? Is teamwork and collaborative success your preferred way of achieving goals? If you're nodding, we may have the perfect role for you!

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands like Hyport Digital – they help great businesses reach ideal clients through print and digital marketing – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

As a Client Success Manager at Hyport Digital, your role is pivotal in establishing and meeting client expectations, providing in-depth advice, and overseeing client projects. You’ll work synergistically with your team to elevate performance and exceed targets. Reporting directly to another Client Success Manager on the Website, Email & Live Chat team, you'll become an indispensable component in ensuring client satisfaction and team success.

Interviews for this opening will be conducted over the phone and via video calls. This role will be fully remote. The starting salary for this position is $45,700.

Think you've got the customer-focused expertise AND the team spirit to succeed in this exciting full-time role at Hyport Digital? Keep reading and apply today via the link below!

In a Typical Day, You’ll:

• Be the primary point of contact for clients, establishing and delivering on their expectations, ensuring client satisfaction and loyalty.
• Offer holistic advice tailored to each client's specific needs and objectives, helping them make the most of our digital marketing solutions in Website, Email, and Live Chat.
• Take the reins on client projects from inception to completion, coordinating with various internal departments to ensure timely and successful delivery.
• Collaborate effectively with team members, ensuring performance metrics are consistently met or exceeded.
• Play an active role in team projects and initiatives aimed at improving processes, client satisfaction, and overall performance metrics for Hyport Digital as a whole.

To Land This Gig, You Need:

• A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in a client-facing role within a digital marketing agency or similar.
• Strong project management skills, with the ability to manage multiple projects concurrently.
• High proficiency in customer-relationship management (CRM) software.
• Ability to collaborate effectively in a team setting to meet shared objectives.
• Excellent written and verbal communication skills.

Some Things We Bring to the Table Are:

• Full health care package. 
• Free basic dental.
• 401(k) with company match. 
• Generous paid time off, including a one week paid Holiday Break. 
• Twelve weeks paid maternity leave.
• Three-week paid sabbatical after fourth year of service.
• Access to a licensed nutritionist. 
• $7K toward purchase of first home.  
• Financial planning services.
• Employee Assistance Program, with mental health services and more. 
• Annual $400 wellness stipend.
• Monthly remote-work reimbursement.
• Access to LinkedIn Learning
• Pet care discounts and insurance.
• The ability to help fight human trafficking through N2GIVES, our giving program. 

While your skill set is important to us, your attitude is just as significant. Our team is made up of emotionally healthy people who genuinely enjoy working together in positions they’re passionate about. We do this in a drama-free work culture based on trust, respect, and humility. We promote based on consistent, quality performance, and we intentionally nurture our team members’ professional development because we promote from within every chance we get. Our culture is more essential to us than our product, though we take a tremendous amount of pride in both. As we like to say, brilliant jerks need not apply!

Think you’d like to join the N2 team? Apply now at https://n2co.com/work-with-us/!

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

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