Website Services Specialist

AffiniPay · Austin, TX

Company

AffiniPay

Location

Austin, TX

Type

Full Time

Job Description

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and project management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well! 

At AffiniPay, delivering great customer experiences is embedded in our company’s core values, and we are committed to ensuring every interaction with our customers is exceptional.  These shared values are why we have earned a Net Promoter Score that is at a level that only the very best companies in the country achieve!  

Our Website Operations Team plays an extremely impactful role in the value we bring to our customers through our products and services.  As a Website Services Specialist, you will take the lead role in modifying and managing our customer websites.  Our ideal candidate has a passion for customer satisfaction, an affinity for details, possesses a record of independent action and excellent judgment all while building extraordinary relationships with customers and team members. 

What You’ll Do…

  • Play a lead customer-facing role to manage customer relationships and ensure successful maintenance of our clients' hosted websites.
  • Maintain a Salesforce ticketing system to handle customer inquiries pertaining to their website.
  • Responsible for creating and editing web content as needed, including image editing, proofreading copy for quality and accuracy, and ensuring adherence to style guidelines and technical specifications.
  • Work collaboratively with customers to define project deliverables, set timelines, and resolve website content and technical issues.
  • Utilize various project management and content management tools to build, track, and maintain sites.
  • Liaisons between colleagues and other team members on all aspects of websites.
  • Communicate potential product enhancements to Senior Website Services Specialist and Website Management.
  • Other duties as requested.

About You…

  • Located in Austin, Texas
  • Exceptional customer relationship-building and account management skills
  • Talent to match product features with customer goals and determine the best path to success for both customer and company
  • Strong written and verbal communication skills
  • Ability to work cross-functionally in a dynamic environment
  • Ability to follow through on tasks until completed
  • Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals
  • Proficiency in G-Suite cloud-based tools, Excel, Word, etc.

Nice to Haves…

  • Experience creating, deploying, and updating websites preferred (bonus points if you are familiar with Duda)
  • Experience with HTML/CSS/JavaScript desirable
  • Experience with domain hosting platforms and DNS desirable
  • Experience with Adobe Photoshop and Illustrator desirable

Additional Information

The pay range for this position is between $45,000 - $52,000 annually. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

This is an hourly, non-exempt position eligible for over-time.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over 100,000 users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. 


Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 


Benefits that Benefit You! 

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive.  In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

  • All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
  • Have some fur babies? - We offer them insurance too!
  • RELAX and enjoy your time away with our flexible paid time off policy! 
  • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
  • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
  • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
  • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary and secondary caregivers
  • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
  • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
  • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
  • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
  • Work Hard/Play Hard - We have an Experience Team focused on team and company events and activities throughout the year including summer photo contests, pumpkin patches, Thanksgiving potlucks, holiday celebrations, and more!
Apply Now

Date Posted

05/23/2023

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