Welcome Call Coordinator (Bilingual)

Kickstart a rewarding career with one of the nation’s consecutive Best Places to Work by joining our award-winning team as a part-time Bilingual Welcome Call Coordinator! As a Bilingual Welcome Call Coordinator at Americor, you’ll be the first point of contact for customers, helping to understand their needs, explain our services, and direct them to the right departments. With a friendly, customer-focused approach, you’ll handle various inquiries using our resources and call scripts to ensure seamless support. If you're personable, calm under pressure, and ready to launch your career, this role is a great foundation!
Responsibilities:

• Assisting customers with inquiries, providing clear information, and seamlessly transferring calls to the appropriate departments.
• This role is perfect for individuals who are detail-oriented, customer-focused, and ready to contribute to a high-performance team!
• Following call center scripts to ensure accurate, consistent responses across various client topics.
• Updating the CRM database with detailed conversation notes to maintain a thorough client history.
• Supporting Debt Consultants during the client enrollment process to facilitate a smooth onboarding experience.
• Adhering to all communication procedures, policies, and guidelines to uphold service quality and compliance standards.
• Meeting or exceeding individual and team performance goals to drive overall success.
• Performing additional duties as assigned to support the team and enhance the customer experience.

Requirements:

• Fluent in Spanish, with strong verbal and written communication skills in both English and Spanish.
• Customer-focused attitude with patience, friendliness, and positivity.
• Experience with Google Workspace or similar platforms.
• Proficient typing skills for accurate data entry and record-keeping.
• Excellent attention to detail.
• Previous experience in customer service or sales is a plus!

Why Join Our Team:

• Paid Training.
• Opportunity to make a meaningful impact on clients' financial well-being.
• Competitive compensation package.
• Flexible working hours.
• Positive and collaborative work environment.
• Career growth and development opportunities.
   

This position is based at our Scottsdale, AZ office (Remote work is not available). The compensation for this role is $18.00-$19.00 per hour, dependent on experience, with flexible AM and PM shifts offered.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Note to Agencies:

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.