Wellbeing & Performance Concierge

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, Groupon, Staples, Lands' End, Fanatics, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally – operating in 19 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With annual revenues of more than US$200M and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

The mission of this role is to help unlock the potential of every Rokt employee through your black book of contacts, high energy, and unrelenting passion to help grow people. As Rokt’s first Wellbeing & Performance concierge, you will be the pivotal link between the world’s best coaches, partners, trainers, gurus, physicians, cliniations, consultants…and our 500+ Rokt’stars who each have an annual Wellbeing and Level Up budget to help them unlock their potential.

Responsibilities

This role will report to the SVP of Learning & Development at Rokt, and will be responsible for both the co-design and the administration of the annually granted Wellbeing and Performance budget for each team member at Rokt (approximately $5k per person, per year). Specifically, you will be responsible for:

• Researching, identifying, and recommending partners for the various components of Rokt’s Wellbeing and Level Up program (globally)
• Negotiating preferred terms with vendors and partners
• Recommending (from your preferred vendor list) specialists to support each Rokt’star based on their individual needs
• Monitoring and adjusting programs and partnerships as needed based on feedback from individuals and their managers

Requirements

• You will have a natural love for helping people, believing each one of us is capable of a next level of performance.
• You will have experience listening, probing and co-diagnosing with our Rokt’stars (and their managers) to design programs at scale for our global teams
• You will be well connected, with experience curating experiences in Wellbeing and performance enhancement. Your black book will open doors to local partners and practitioners that others would crave to get access to.
• You will thrive in creating something world class, not simply settling for others do and what is most convenient.
• You will have the business fundamentals needed to run budgets, evaluate and report on performance.
• A self starter with the energy to lead this program with autonomy and precision

Benefits

• Force for Good. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars as well as anyone else who will be onsite at the Rokt NYC office – clients, contractors, vendors, and suppliers – to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC office is dog-friendly!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - New York, Sydney, London, Singapore, Tokyo.
• Get the best of both worlds with a hybrid workplace. We currently work 3 days a week in office, allowing you to enjoy the best of both worlds (please note: this is subject to change based on the needs of the business and some support roles still require a full-time presence). One week per quarter, you also have the flexibility to work from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

#LI-Hybrid