WFM Solution Engineer

We are seeking a consultative, collaborative Solutions Engineer for our Workforce Management (WFM) solutions.
The WFM Solutions Engineer is the primary technical resource for the field sales force, responsible for actively driving and managing the technology evaluation stage of the sales process up to point-of-sale. The Solutions Engineer engages externally with client decision-makers and internally in tight collaboration with other Solution Engineers, Solution Sales Executives, Account Executives and Product Management.

 
Responsibilities:

• Effectively articulate technology and product positioning to both business and technical audiences, while leading strategic technical initiatives throughout the sales process to demonstrate NICE’s technical advantages.
• Professionally and independently conduct discovery conversations and needs analysis for technical topics.
• Navigate the technical sales process with a coordinated focus on solution development through discovery and requirements gathering, personalized demonstrations, validation and documented design.
• Manage and interpret customer requirements and use targeted questioning skills to understand, anticipate and match NICE customer technical capabilities to the products.
• Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers.
• Identify challenges of the customer to assure complete customer satisfaction through all stages of the sales process.
• Collaborate with the sales team and provide a team approach for customer engagements.
• Respond to functional and technical elements of RFIs/RFPs.
• Articulate implications of on-premise deployments compared to hosting options.
• Interact directly with Product Management to understand how the roadmap might fulfill customer needs.

Desired Experience:

• Advanced knowledge of WFM principals and fundamentals.
• Experience using WFM software (NICE WFM a plus).
• Ability to manipulate data using common Microsoft tools such as Excel or MS Access to create custom reports for data analysis.
• Understanding of relational databases such as MSSQL and Oracle.
• Exceptional communication and presentations skills. Highly articulate and able to confidently explain complex models in a clear simplified manner.
• Strategic thinker with a strong technical aptitude and distinctive passion for seeking technical depth and complete understanding.
• Collaborative team oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.
• Excellent organizational skills with the ability to manage multiple complex sales opportunities simultaneously.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities and processes to achieve revenue results.
• Experience in selling enterprise level software is a plus.
• Knowledge of ACD environments and routing rule concepts.
• Certified AWS Cloud Practitioner will be required shortly after obtaining this position if not already certified.

Some of Our Benefits:

• Competitive base salary, bonuses, and a deeply ingrained "pay for performance" philosophy.
• Individual & family health, dental, vision, life and AD&D, STD, LTD, HSA, flex spending account, Employee Assistance Program, etc.
• Pet insurance, because we know you need to back up your best friend too.
• Ongoing training and development, and company-paid education assistance.
• Company-funded 401k contribution.
• Generous PTO, vacation, personal days, sick days, and time for when you need a little more (parental, bereavement, etc.)
• Highly direct communication culture that’s a RELIEF to those of us who value straight shooting
• Commitment to corporate social responsibility and giving back to the community.
• Results-oriented culture where everyone works hard, but has a life outside work.