Windows Endpoint Engineer

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR

As a Windows Endpoint Engineer at Nike, Inc., you will play a key role in ensuring the smooth and efficient delivery of services to Windows end-users. Your responsibilities will include maintaining an enterprise-scale Windows environment, handling the hardware lifecycle of Windows devices, delivering feature updates and patching, resolving escalations from support, automating operational work, and continuing your technical development. You will maintain, improve, and implement the product, service, software, and process lifecycles for end-user compute across the enterprise.

WHAT YOU WILL WORK ON

Daily responsibilities will involve supporting a growing environment, implementing, maintaining, or migrating towards configuration and engineering best practices. Responsible for following change control procedures to plan, test, and implement changes in coordination with business partners. Work with other multi-functional teams and groups to support projects and initiatives, and to assure knowledge transfer for new systems. Provide L3/L4 support for user incidents, escalating issues to vendors, and providing end-user documentation and knowledge base articles.

WHO YOU WILL WORK WITH

You will join a growing, global team focused on Windows end-user compute, working in agile sprints. We are responsible for 40,000+ endpoints globally. You will work closely with teams across Technology Operations, with partner support and engineering teams in Europe, India, and Greater China.

WHAT YOU BRING

- Bachelor's degree in Information Technology, Computer Science, Engineering or combination of relevant education, experience, and training.

- 4+ years supporting and maintaining a Windows Endpoint environment

- 2+ years experience managing patching and OS configuration, through MDM platform is a plus

- Strong troubleshooting skills, with the ability to resolve technical issues in a timely manner

- Excellent communication, customer service, and collaboration skills

- Must have basic knowledge of WAN & LAN, VLANs, Ethernet, TCP/IP, and general networking

- Experience in a scripting language such as PowerShell, Bash, or Python

- Desire to learn, implement, and extend automation patterns

- Experience with Zero Client, Thin Client, or VDI technologies (e.g. iGel, Horizon) is a plus

- Experience with Infrastructure as Code (e.g. Ansible) is a plus

#LI-SA1

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.