Windows Systems Administrator

Information Systems Analyst III

Currently, TIAA has an opportunity for a Windows Systems Administrator in their Denver, CO office. This role works in a Hybrid-Flex environment (i.e., three days in the office and two days virtual). This position will be a part of the Core Windows Support Team within the Client Services and Technology organization.

This position will have responsibility for administering TIAA's Windows servers which consist of Windows 2012, Windows 2016, and Windows 2019 Servers. In addition, will need to ensure the uptime of the servers to limit work disruptions. This includes system maintenance and configuration, such as installing and troubleshooting hardware and software. In addition, this role will focus on monitoring our ServiceNow queue and remediate Windows tasks, incidents, and make changes in a timely and effective manner.

Key Responsibilities and Duties

• Monitor everyday systems and evaluate availability of all server resources and perform all activities for Windows servers.
• Troubleshoot Operating Systems, debug hardware issues and resolve complex issues using technical capabilities and available tools.
• Provide Production support in dealing with live issues.
• Collaborate and drive troubleshooting sessions with other infrastructure and Application Development teams.
• Conduct proactive analysis to determine if systems are performing optimally.
• Drives problems to root cause analysis through partnership with Application Development and engineers, ensuring knowledge is captured for future events.
• Provides 24X7 on call support to restore failed core infrastructure components, utilizing support tools and vendor support.
• Provides business continuity and disaster recovery support by testing, reviewing, and supporting disaster recovery plans on a routine basis.
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, server systems and key processes, reviewing system and application logs etc.

Qualifications

Required

Minimum Experience

• 3+ years

FINRA Registrations

• No Securities Registration Required

Physical Requirements

• Physical Requirements: Sedentary Work

Skills and Competencies

Company Overview

Since 1918, it has been TIAA's mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We're dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them. By building a culture that allows all employees to contribute their unique talents and skills, we're able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals. We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*. For more information about TIAA, visit our website.

Equal Employment Opportunity

EEO statement text

Qualifications

Required Skills

• Minimum of 3+ years of experience as a Windows system administrator managing servers in a mid-large enterprise environment; inclusive of experience with installation, configuration, and ability to update Windows Operating Systems

• Ability to provide 24x7 on-call support to restore core infrastructure workload during outage; will need to be responsive to technology issues

Preferred:

• Experience in PowerShell shell scripting or other programming languages
• Experience with Dell and HPE Server Hardware.
• Familiar with VMWare, NetApp NAS/SAN, Network
• Familiar with and able to use Enterprise Management tools such as BigFix, MECM, SCOM
• Experience in LDAP / Active Directory Authentication, Multi-Factor Authentication protocols, IIS, Clustering, DFS, PKI
• Experience in supporting solution in Private Cloud, Public Cloud or Hybrid Cloud Environment, AWS, Azure, GCP
• Experience with Gitlab, Confluence

#LI-VR1

Base Pay Range: $86,000/yr. - $143,300/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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