Winter 2024 Salesforce Consultant Co-op – IBM Consulting (Commercial)

Introduction
IBM is a global cognitive and cloud company changing the way the world works. We foster a culture of creative innovative thinkers; people who are curious about how technology can transform businesses and impact the world. Our consultants are part of IBM Consulting where we engage with clients across every industry to deliver technology-driven solutions. We cultivate a diverse inclusive global team of people who want to pioneer reimagine and disrupt the future. We’re driven to stay ahead in the marketplace and enhance our relevance to be essential to our clients and this begins with our talent.

Here’s where you come in. We’re looking for passionate original thinkers who want to drive progress grow their network and further their careers. If you see yourself as someone who never stops learning and is dedicated to staying ahead and being essential for clients who believes no problem is too big to solve and who wants to unleash your potential IBM Consulting is for you.

As a Salesforce Consultant Co-op in IBM Consulting you’ll be aligned to a Salesforce consulting project or initiative and see first-hand how IBM helps businesses change the way they work. Our clients’ technical and business needs are constantly evolving. We’re hiring inspired talented individuals eager to apply their knowledge and perspective to challenging work that evolves industries and our world. We prioritize ongoing learning development of technical skills and continuous personal growth all grounded in a culture of coaching and apprenticeship.

Your Role and Responsibilities
During your work term you’ll have an exciting opportunity to:
• Gain experience with the Salesforce ecosystem to develop your skills and knowledge.
• Participate on a consulting project or initiative and experience first-hand how we help transform their business.
• Focus on technical and business needs to co-create solutions that add value.
• Work collaboratively to deliver innovative solutions for clients.
• Develop an understanding of future state goals and processes then define the steps needed and leading technologies to help turn those goals into reality.
• Learn about a client’s industry tackle new challenges and learn about how their business and technology intersect.

At IBM we prioritize ongoing learning development of technical and core skills and investing in your personal growth all grounded in a culture of coaching and mentorship – you’ll get exposure to all that and more as a co-op.

Work you could do as a Consultant Co-op:
IBM provides a variety of solutions to clients and our specialized teams serve these needs. As a
result the specific work and technologies vary by the team you may be joining. Below is a list of
the types of work Consultants do:
• Run or support workshops meetings and stakeholder interviews
• Document requirements from product owners/ business leads
• Translate client requirements into analytical specifications for the implementation of IBM solutions
• Define current and future operational scenarios (processes models use cases plans and solutions)
• Develop and execute change management programs
• Perform assessments or benchmarking to make recommendations and transformation plans
• Analyze data to support conclusions and strategies and design organization
• Assist with cloud migration and system application implementation or upgrades
• Work with clients using an agreed methodology to ensure proper translation of business
requirements to solution requirements
• Develop communications tailored to specific audiences
• Work in Agile collaborative environments
• Use IBM’s Design Thinking to help solve client’s challenges

Our co-op program will be based in-person in these locations:
• Austin TX
• Atlanta GA
• Cambridge MA
• New York City NY
• Washington DC
• Charlotte NC

Required Technical and Professional Expertise
• Can understand clients’ needs and challenges and apply creative and logical approach to identify solutions
• Demonstrate quantitative analysis skills and ability to derive recommendations informed by data and insights
• Can work on multiple tasks concurrently and meet deadlines while maintaining focus in an environment with conflicting demands
• Ability to communicate complex situations clearly and simply by listening actively and conveying difficult messages in a positive manner
• Strong interpersonal skills with ability to collaborate and work effectively with individuals strengthening relationships to achieve win-win solutions

Preferred Technical and Professional Expertise
• Experience with the Salesforce ecosystem or similar Software as a Service (SaaS) products
• Exposure to marketing consumer psychology/behavior research sales customer service/customer relationship management logistics or data/statistical analysis
• A passion for innovative ideas coupled with the ability to understand and assimilate different points of view
• Ability to translate business requirements into technical solutions
• Leadership experience and ability to adapt with willingness to readily take ownership of tasks and problems
• Initiative to actively seek new knowledge and improve skills