Wire Services Operations Associate - Hybrid/CA or AZ

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Job Summary:

Position requires the ability to communicate effectively in English, operate a keyboard for prolonged periods, and read and write in English. Ability to adapt to a flexible work schedule with overtime when required. Be comfortable working in a high volume banking production environment with an emphasis on performance metrics. Must also have a good understanding of internal policies, procedures, regulations and business requirements. Good understanding of applicable operational risks. • Good customer service skills, satisfactory math aptitude, satisfactory written and verbal communication skills. • Ability to work with multiple systems and processes.

Major Responsibilities:

• Under the direct supervision of a manager or work director, assist with any of the day-to-day activities of a functional area.
• Perform all tasks associated with these functions. Handle simple to moderately complex problems with minimal supervision.
• Assist with improving quality service, improving efficiency and reducing errors.
• Participate in User Acceptance Testing (UAT) and Disaster Recovery (DR) preparations as assigned.
• Perform all tasks associated with the primary functions of the wire service operations unit.
• Demonstrate the ability to learn and perform other departmental functions as required. (Refer to skills required for list of functions).
• Ensures timely completion of one or more tasks within the functional area of assignment according to unit standards for productivity and quality.
• Working knowledge of applicable State and Federal US Regulations including Uniform Commercial Code (UCC4A), OFAC, FDIC, Bank Secrecy Act, and Electronic Funds Transfer Act (EFTA).
• Report discrepancies and suspicious activities to the Supervisor. • Maintain good understanding of internal policies, procedures and other business related service manuals.
• Thorough understanding of operational and technical functions in the area of assignment. • Provide support to the Unit Manager or Work Director and assist with projects as needed.
• Monitor open wire ques and take appropriate actions within the Service Level Agreements

Qualifications:

• Good understanding of payments formatting, including SWIFT, CHIPS, Fedwire, and foreign currency.
• Be comfortable working in a high-volume banking production environment with an emphasis on performance metrics.
• Must have a good understanding of the rules and regulations governing wire payments and investigation.
• Excellent customer service skills as well as written and verbal communication skills.
• Ability to work with multiple systems and processes.
• Communicate effectively and read and write in English.
• Ability to adapt to a flexible work schedule with overtime when required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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