Wire Transfer Specialist I

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Wire Transfer Specialist will perform basic and complex tasks to support the Wire Transfer Department. Medium skill set. Handles escalated issues and resolution needs.

Essential Functions/Responsibilities

• The shift for this position is 9:00 AM to 6:00 PM but coverage may be requested if needed from 8:00 AM.

• This role is hybrid remote work and on site at our Pictoria location.

• Performs tasks to support the Wire Transfer Department such as routine data entry, basic calculations, file maintenance, client support, and other duties as assigned. Ability to multitask.

• Wire Transfer Entry using bank software

• Clerical Duties (i.e. filing, scanning)

• Performs basic wire research using Fedwire access, commercial banking software and bank systems.

• Fraudulent transaction research and recall using Fedwire messaging

• Admin Duties (i.e. escalation of issues, query writing, reporting)

• Document and Data Review

• Ability to learn and comply with Federal Reserve Regulations

• Basic knowledge of Fedwire format specifications and mapping

• Ticket processing for items in Service First from internal business partners

• Communication with other financial institutions using appropriate verbiage and a professional manner.

• Level 1 Issue Research & Resolution

• Handles internal/external telephone calls

• Work with vendors to resolve system issues

• Balancing & Reconciliation

• May be asked to participate in special project (i.e. conversion, release, disaster recovery)

• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 0-3 Years minimum experience including the following:

- Prior Banking Operations or Retail Banking experience

- Strong customer service experience, including client issue resolution

• Basic knowledge of appropriate banking software (i.e. Jack Henry)

• Basic knowledge of Microsoft Office Word & Excel

• High School Diploma or equivalent

Level of Complexity and Scope

• Moderately to highly complex

Degree of Independence and Decision-Making

• Works both under direct supervision of Wire Manager and independently at times.

Required Supervisory Responsibilities

• None.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.

• Occasionally stands and walks.

• Frequently sits.

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.