Wireless Mobility Lead

Job Description

Position Description

Chubb is looking for a Senior Wireless Mobility Manager who will have oversight for our carriers and TEMS vendor. The candidate will support our mobile device program and interface with our providers in support of our wireless mobility.

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a deskside technician to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.

Key Responsibilities:

Serve as a point of contact for our wireless carriers and provide account management oversight

Provide a point of escalation and resolutions for issues such as lost or stolen device replacements and synchronization issues relating to corporate email.

Responsible to Cancel services and collect mobile devices for terminated employees

Enforce current mobile device policies with regard to iPhone standards, and non-issuance of device accessories and iPad devices unless exception has been approved.

Review wireless billing on a monthly basis for accuracy and approve in the Financial system for next level approval.

Meet with Providers to review and identity opportunities to optimize wireless accounts to realize savings by managing data pools and domestic and international features.

Verify inventory levels and ensure equipment is on-hand for deployment

Manage the Technology ordering portal to ensure out of stock and back ordered equipment is replaced

Invoices tracking, reconciliation and payment process with Cass and the carriers.

Executive requests for non standard ipads/iPhone

Management oversite of Cass and streamline processes related to mobility

Managing the review of Rate plan/feature updates as well as other optimizations for cost savings opportunities with both ATT and Verizon

Ad hoc requests for mobile device charges/ call details, audits, etc

Qualifications

Experience/Qualifications

An interest and eagerness in technology and support for end users

5-8 years customer wireless management experience

Understanding of iPhone, iPad and MDM solutions

Ability to use standard and proprietary software/systems

Record of clear written and verbal communications with customers, carriers/vendors, and internal staff

Experience communicating difficult messages clearly and with tact and diplomacy

Ability to multitask and prioritize

Enjoy working in a team environment

Superior customer service and interpersonal skills

Ability to effectively communicate about technology

Excellent oral and written communication skills

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.