Wireless Network Engineer

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a Wireless Network Engineer who will support several projects at a federal agency. The position is located in Woodlawn, MD. The qualified candidate should have strong analytical, problem-solving, and communication skills with sharp attention to detail.

Key Duties:

• Configure, test, update/maintain software, and install Uninterruptable Power Supplies (UPS)
• Troubleshoot/Problem Determination and Escalation - VLANs, ports, switches, wireless, VPN, Video, NAC, VOIP, modems, multi-casting, layer 2 and layer 3 type problems etc.
• Create, plan, update, and implement network standards and documentation and establish policies based on industry best practices.
• Create, test, implement, and document new scripts for automating network updates.
• Update network devices, maintain Integration Center, and ship out inventory from Integration Center.
• Evaluate current Wireless/NAC infrastructure and recommend security improvements.
• Design, Configure, Install, secure Wireless/VPN/NAC networks & solutions.
• Develop Standard Operating Procedures (SOPs) for any network implementation initiative.

Roles & Responsibilities:

• A proactive support environment with technical knowledge and resources available on demand 24 x 7 with 15-minute response time.
• Provide technical support in a multi-vendor environment.
• A proactive support environment with technical knowledge in support of Wireless Infrastructure. Cisco ISE.
• Provide problem determination and root cause analysis.
• Provide configuration support services & project support services.
• Provide Lab support and perform testing of new hardware and operating systems, code levels, patches, or hotfixes.
• Create, Review, Evaluate, and update SSA standards.
• Design and Engineering, scripting, Installation, auditing, optimization, Research and Development, Knowledge transfer, and training
• Update SSA internal Change, Assets, and Problem Reporting System (CAPRS) to enter changes, track, and update problems.
• Create, Update, and maintain Contractor provided Inventory and Deployment Tracking Software
• Network engineering services primarily support Cisco equipment (switches, routers, wireless, VPN/NAC)
• Although not directly responsible for VoIP, network engineers must support VoIP through problem determination, setting up Virtual Local Area Networks (VLAN), installing switching, ensuring proper QOS, etc.
• Network engineering not only includes technology refreshment, MACs, and expansions, but other support services that include: maintenance; research and development; troubleshooting and root cause analysis; scripting; documenting; updating network engineering website, supporting lab; testing; auditing; etc.
• For complex sites, we will require an engineer on-site to perform configuration changes, move cables, perform problem determination, and ensure QA is complete.

Requirements

Basic Qualifications:

• Bachelor's Degree and 10 years of experience required:
• Must have minimum five (5) years of hands-on network experience.
• At level two (2) Cisco Certified Network Engineers must possess a Cisco CCNP or equivalent level of Cisco Certification

Preferred Qualifications:

• Knowledge of Ekahau wireless survey software.

Note:

Contractor personnel must carry and respond to government-provided paging devices or phone calls during off-hours and weekends for ad hoc "on-call" support within a 15-minute time frame. Key and Non-Key Contractor personnel will receive a Government-furnished laptop, with VPN, to assist with the 15-minute response time requirement.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Viqtory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.

We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate. We want you to grow as an expert and a leader and offer flexibility for you to take a course, a certification, or attend a conference. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to injecting fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we have four season tickets to Nationals games that are available every month, we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.