Wireless Network Engineer-Ekahau, Cisco Wireless at Mavensoft Technologies

Wireless Network Engineer-Ekahau, Cisco Wireless

Job Description

Role: Wireless Network Engineer- Ekahau, Cisco Wireless

Duration: 12 Months (Contract)

Location: Beaverton, OR (On-Site)

Key Skills: Cisco Wireless, Cisco ISE, Ekahau, RMA (Return Merchandise Authorization), TAC (Technical Assistance Center)

Requirements:

Environment/Responsibilities:

Assist Implementation of infrastructure projects with teams across the globe.
Execute technical and functional resolution or workaround to mitigate or restore infrastructure service disruptions.
Provide timely a response and analysis to customers and team management
Provide responsiveness for break fix issues including on-call rotation and escalation response for wireless infrastructure issues.
Work with Operational Management to assess impact and urgency of critical and/or impactful issues.
Project/Initiative Coordination:

Assist in working with Operations and Vendors to identify and fulfil the best infrastructure solution based on business need.
Communicate with requestor to ensure they are kept up to date with status.
Coordinate with teams to complete work
Determine timelines to best fit requirement of Operations
Line up work to be completed to ensure readiness.
Work with low voltage electricians to ensure installs are completed timely and within quality standards
Build Ekahau Predicative Analysis WiFi designs for new sites and stores

Serve as an escalation point for complex or impactful production support issues
Help maintain production support processes and ensures that teams are following documented processes to resolve issues.
Provide operational technical support across a variety of infrastructure and end user services, such as network troubleshooting and client troubleshooting; escalate as necessary and own the issues.
Ensure standards are being followed
Routinely define reports review results and develops action items to improve performance against KPIs.
Help on-boarding, coaching, mentoring, and training to ensure that we're building a winning team.
Ensure that senior production support management is always informed of the status of initiatives, impactful issues, team health and needs.
Stay connected with other teams to understand impacts of their changes, align on timing, and ensure adequate support handoff.
Ensure that cause is found wherever possible.
Act as a business consultant where needed to resolve issues and provide information to other teams.
Develop and maintain relationships with operational managers and obtain 360 feedback.
Participate in operational meetings as appropriate.

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