Withdrawal Analyst - Back Office

Company Description

Join Sutherland - Where Your Career Soars!

About us!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

At Sutherland, You'll:

• Dive into intriguing projects for renowned global brands.
• Grow and sharpen your skills in a vibrant and supportive environment.
• Collaborate with exceptional talents on exciting initiatives

What we offer:

• Long-term job security with a permanent contract.
• Additional health and life insurance coverage.
• Generous annual leave, including wellness days.
• Food vouchers and paid breaks.
• Competitive salary and clear career progression.
• Flexibility to work remotely.
• World-class on-the-job training.

Job Description

Ready to dive into the thrilling world of a Withdrawal Guru Analyst? Here's what your action-packed days will look like:

• Handle withdrawal requests from customers who meet specific criteria (vary depending on the market)
• Review and process every withdrawal request to ensure compliance with Client’s Terms and Conditions
• Communicate with other departments, following pending issues related to customer's identification or withdrawal;
• Collaborate with team/shift leader & colleagues from various departments;
• Ensure appropriate and confidential handling/sharing of sensitive information;
• Ensure compliance with all AML laws and regulations;
• Update customer database.

Qualifications

Qualifications

Here's what you'll need in your toolkit:

• Minimum Language requirements: English (B2)
• 6 Months + Relevant working experience in a back-office role will be an advantage;
• Observation and attention to detail;
• Proactive and customer-centric
• Basic computer skills & MS Office / Google Suite;

Additional Information

All your information will be kept confidential according to EEO guidelines.