What you will do

• Debug issues reported by our clients
• Reply to questions from clientsin chats or tickets
• Look at configurations and code lines
• Collaborate with Support team members
• Escalate issues or features to Development teams.

What we are looking for in our supporter

• At least 2-3 years of proven experience in a Technical Customer support role preferably related to WordPress
• Excellent French and English skills (+German and Arabic will be nice) (both written and spoken)
• Expertise in WordPress UI and Codex (+ templates taxonomy custom post types)/ WP CLI / GIT basics / HTML / CSS / JavaScript / PHP (reading) / Chrome DevTools (or similar)
• Experience building websites using WordPress
• Outstanding problem-solving skills
• Patience and strong attention to detail
• A reliable strong internet connection (we have calls daily).

What we offer

• 100% remote position
• Body And Mind Movement (BAMM) program to support your physical activities and other hobbies
• A computer budget to make your workplace better
• A Kindle device with an access to our company Amazon account
• We respect national holidays in each country and want you to have a rest these days
• Being part of a team of smart self-driven individuals
• Great opportunity to progress and advance
• Collaborating with team members across the globe.