Work at home Customer Service Representatives

Company Description

Are you a pet lover? Do you enjoy providing next-level customer service? Are you a natural communicator and a great listener? Would you like to combine those passions and skills in your next job?

Choose Us.

We're Sutherland and we're looking for Customer Service Representatives to deliver exceptional service and solutions. As part of the team supporting one of the nation's largest retail pet companies, you will support pet-loving customers who want to make sure that their pets are happy and healthy. You will work with top technologies and systems and have a dedicated team of leaders and peers to support you.

Job Description

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What we offer:

• Competitive starting pay of $15/hourly (with a bump after training is complete), monthly incentives, 401k, and paid training
• Generous PTO - be sure to ask about our new Global Vacation Policy!
• Medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Advancement opportunities – 80% of our frontline leaders have been promoted
• Paid Training

We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work. 

Qualifications

• At least one year of experience in customer service 
• High school diploma or equivalent
• Familiarity with Microsoft Office tools
• Full-time, open availability to be scheduled any day, Sunday-Saturday 
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.