Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls answering chat messages & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email helping them with all their needs.
Schedule:
π€ Flexible work schedule options available
β° Majority of work hours are during weekdays and daytime
ποΈ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
π΅ Contract earnings vary by client with competitive rates typically ranging from $14 to $20 per hour
π Pay is determined by your phone call status when assisting customers
π€ Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
π¬ Exceptional written and verbal communication skills
β
Proven track record in customer service and delivering outstanding customer care
π§ Keen attention to detail with strong problem-solving skills
π€ Friendly empathetic tone and professional demeanor
π Self-motivated proactive and resourceful mindset
π©βπ» Proficient in using technology including computer applications and software.
Important Information
Technology & Equipment Requirements:
πͺ Quiet and secure work environment during working hours
π» Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
π§ Wired USB headset with microphone for clear communication
π¨ High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
πͺOperating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
πΎ Valid and up-to-date antivirus software installed
π€³Smart phone Android tablet or iPad is required for program work along with an authentication app.
π» Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
π€« Quiet uninterrupted space
β¨οΈ Organized desk area
We are currently unable to work with contractors residing in Alaska California Connecticut Delaware Illinois Michigan Maine Massachusetts Maryland New Jersey New York Oregon Rhode Island Vermont Washington or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama Arizona Arkansas Colorado Florida Georgia Hawaii Idaho Indiana Iowa Kansas Kentucky Louisiana Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Mexico North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota South Carolina Texas Tennessee Utah Virginia West Virginia Wisconsin Wyoming and Puerto Rico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay sick leave retirement benefits Social Security workerβs compensation health or disability benefits overtime unemployment insurance benefits or employee benefits of any kind.