Workday Analyst

See yourself at Twilio

Join the team as Twilio’s next Workday Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to Twilio is in search of a highly skilled and seasoned Workday Analyst with expertise in HCM Security and Reporting. As a pivotal member of our team representing the Workday team as the initial contact for our stakeholders you will take charge of all things Workday – focusing on HCM and Tier 1 support to elevate our Workday platform and provide unparalleled support to our growing Twilions.

This proactive role requires collaboration with internal People teams to implement optimize resolve issues and maintain the Twilio Workday platform. The ideal Analyst will assist our stakeholders in issue resolution reporting and implement system changes to maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.

Responsibilities

In this role you’ll:

• End-User Support: Serve as the initial point for system issues to determine root cause analysis identify and implement potential solutions.

• Subject Matter Expertise: Serve as a subject matter expert in Workday emphasizing proficiency in HCM Security and Reporting.  Implement practical solutions with business process design configuration and testing. Proactively offering options risks and downstream impacts related to decisions.

• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units enhancing data-driven decision-making.

• Training and Documentation: Provide training and assistance to People support staff creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.

• Data Integrity: Maintain accountability for data integrity focusing on quality accuracy reporting timeliness and usability across core systems and related interfaces. Run weekly monthly quarterly and yearly audit to ensure data integrity.

• System Design and Implementation: Design and implement system changes to align with business needs managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Review weekly feature updates and notify team of Workday alerts.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of Workday support experience with a specialized focus in HCM business processes notifications alerts scheduled processes auditing security and reporting.

• Exceptional attention to details critical thinking commitment to data integrity organization and adept problem-solving skills.

• Intake requests and issues utilizing internal case management system.

• Ability to gather technical and business requirements and translate into action plans.

• Understanding of data privacy practices and regulations coupled with the discipline to handle highly strong verbal and written communication skills ability to influence decisions and drive results.

• Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.

• Demonstrated ability to effectively manage multiple priorities and deliver timely quality work within deadlines.

• Initiative-driven inherently curious and possessing analytical thinking.

• Excellent knowledge of PC software including proficiency in Microsoft Office applications and Google Workspace.

Desired:

• Workday Pro certifications are a plus.

Location

This role will be remote based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location. Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until 9/9/24 but may change based on business needs.