Workday HCM Support Analyst (Tier1/2)

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.

Responsibilities:

• Work independently and directly with clients to assist in day-to-day support of Workday® assisting in, but not limited to: transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary.
• Deliver high-quality support across multiple industries
• Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system.
• Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
• Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify solutions and suggest improvements to processes which will add value to the business
• Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
• Execute tasks and objectives to achieve service level agreement (SLA) marks
• Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

Qualifications:

• 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM
• Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting.
• Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration.
• Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Demonstrated commitment and achievement to delivery excellence and client satisfaction.
• Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
• Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision.
• Advanced Microsoft Excel skills required.
• Ability to work in a fast-paced environment and to adapt to frequent change.
• Ability to meet travel requirements ( 5% a year)
• Availability to work across time zones, minimum UK hours expectation.

Must-Have Skillset:

• Experience with the HCM module
• Proven ability to provide Tier 1 and Tier 2 support
• Strong client management and engagement skills

Kognitiv is committed to a transparent and equitable compensation structure. Our decisions on employment offers and compensation levels are based on factors such as skill set, experience, education, market data, internal equity, certifications, geography, and other business and organizational needs. The base pay range considers a wide range of factors, but it's important to note it's not a guarantee. Bonus and incentive eligibility vary by role. For details on our comprehensive benefits package, please visit our careers website at careers.kognitivinc.com/benefits.

Kognitiv is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.

Estimated Application Deadline:

2025-01-27

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