Workday RPA Automation Analyst

Tech Firefly is teaming up with a national healthcare provider to hire several Workday RPA Automation Analysts to join the team. If you are experienced with Workday and have strong development skills with experience in health sector projects, please apply today!

Location: Hybrid On-site (Palo Alto, CA)

What you will do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Lead complex software upgrade initiatives
• Lead complex new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identify areas of opportunity for automation and lead internal initiatives to implement them
• Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
• Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other
• Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
• Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
• Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
• Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
• Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
• Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
• Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software

Requirements

Education Qualifications

• Bachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experience

Experience Qualifications

• Experience managing and producing business interaction components that define, plan and execute technology and innovative RPA solutions for the company's productivity.
• Experience working with ServiceNow, coding with Python, UiPath, Blue Prism

Benefits

Subsidized Health Benefits

Vacation/PTO Days

401k