Workday RPA Automation Analyst
Job Description
Location: Hybrid On-site (Palo Alto, CA)
What you will do
- Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
- Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
- Lead complex software upgrade initiatives
- Lead complex new software installations and enhancement requests
- Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
- Continually identify areas of opportunity for automation and lead internal initiatives to implement them
- Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
- Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other
- Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
- Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
- Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
- Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members
- Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
- Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
- Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
- Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
- Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
- Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software
Requirements
Education Qualifications
- Bachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experience
Experience Qualifications
- Experience managing and producing business interaction components that define, plan and execute technology and innovative RPA solutions for the company's productivity.
- Experience working with ServiceNow, coding with Python, UiPath, Blue Prism
Benefits
Subsidized Health Benefits
Vacation/PTO Days
401k
Explore More
Date Posted
09/14/2023
Views
10
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