Job Description
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Workflow Automation Specialist will be responsible for the development, maintenance, and troubleshooting of workflows in our workflow automation applications. The core competencies will include business process optimization, configuration, and deployment of workflow automation solutions. As an implementer, this individual is responsible for proactive involvement in assessing business requirements, their documentation to ensure the quality of deliverables, development/configuration of the solution, and deployment into production.
Responsibilities:
- Consult with stakeholders on business requirements to ensure understanding and produce comprehensive documentation
- Review business requirements and create workflow models via flow charts
- Participate in design and roadmap discussions to provide strategic direction on final design and deployment approach
- Ensure on-time completion of development efforts
- Document test plans, results, technical issues, bugs, and solutions to be leveraged in the helpdesk Knowledgebase
- Work with project management to coordinate implementation efforts with stakeholders
- Work with cross-functional teams to spearhead process improvement efforts and understand, document, and improve current processes that drive efficiency and effectiveness
- Conduct training sessions with our training group to aid the roll-out of new workflows to employees
Minimum Qualifications:
- BA/BS (or equivalent working experience) required
- Experience with UiPath, Work-Relay or equivalent workflow automation tool
- Workflow Configuration Experience
- Data Analysis Experience
- JavaScript Experience a plus
- Experience in writing test cases and UAT
- Understanding of software development cycle models, specifically Agile/Scrum
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Project Management a plus
- Strong verbal and written communications
- Excellent time management and organization skills
- Working Knowledge of Salesforce
- Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
- Proficiency in system/workflow analysis
- Ability to manage multiple projects at the same time in a fast-paced environment
- Technically capable, good communication skills, and a desire to improve processes
- Team Player
- Ability to work autonomously
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, ββan employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Date Posted
10/27/2022
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