Workforce Demand Analyst II

For over 30 years, HMA has been the premier third-party health plan administrator in the PNW. We relentlessly deliver on our promise to provide employers with customized health insurance plans, for their Staff, that offer high-quality healthcare, at a reasonable cost, with first-rate customer service support. In 2021 AND 2022, HMA was chosen as a Washington's Best Workplaces by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.What we are looking for: We are looking to hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team and helping others succeed, are motivated by tackling complex challenges, are courageous enough to share ideas, are action-oriented, are resilient, and are results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, benefits, and time off packages with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/How YOU will make a Difference: The Workforce Management Analyst owns and is responsible for strategic (long-range) and tactical (short-term) capacity planning by developing and maintaining volume forecasts and staffing models for HMA's claims department, including BPO vendors. As a strategic and analytical thinker, the individual in this role will help HMA ensure robust models and comprehensive staffing plans are in place to optimize service levels across the organization, thereby contributing to achievement of Company objectives related to turn-around-times and SLA's. The Workforce Management Analyst will provide insight and recommendations on staffing models to maximize efficiencies and reduce costs.What YOU will do:

• Develop and continuously improve a volume forecast model
• Translate forecasts into short and long term staffing plans
• Produce monthly schedules for our operations teams that map to planned demand and set teams up to meet service level targets
• Measure and analyze key data to ensure that trends are understood and proactively highlighted
• Design and develop reporting and tools for various claim types to improve efficiency and to deliver a best-in-class real time management function
• Develop and mature operational instrumentation, focused on providing operational teams with visibility to key performance indicators
• Provide planning models for resource capacity optimization across peaks and valleys, including business growth and contraction and seasonal variations
• Track and report on workforce productivity and process performance
• Identify month-over-month and year-over-year cost variations in BPO expense to include identification of efficiency or cost reduction opportunities.
• Identify and document service level risks and trends, performing root cause analysis when service levels are impacted
• Oversee the escalation plan and proactively communicate recommendations to improve service level performance
• Conduct ongoing (daily, weekly, ad hoc) root cause analysis of service level and other relevant metric opportunities to drive process improvements

Knowledge, Experience, and Key Attributes needed for Success:

• Bachelor's degree or equivalent preferred
• 3 years' workforce planning experience
• Experience leading workforce planning for back-office operations
• Experience and understanding of staffing, queues, and performance measurements
• Experience using workforce management tools
• Experience creating reports and interpreting and presenting data using graphs and charts (Excel, Power BI, CRM)
• Experience finding multiple solutions to complex problems
• Experience working with Microsoft Azure BI services is a plus

How we Support your Work, Life, and Wellness Goals We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more! CompensationThe base salary range for this position in the greater Seattle area is $64,884- $84,290 p/yr and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) are available. In addition, HMA provides a generous total rewards package that includes: seventeen days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit www.accesshma.com.Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures. HMA is an Equal Opportunity Employer