Workforce Management Consultant

Title

Workforce Management Consultant

Configure, implement and integrate workforce management solution for customers. Conduct Training for WFM customers on solutions implemented and provide after sales support.

KEY RESPONSIBILITIES:

• Design and plan WFM systems for clients
  • Understand the WFM blueprint and configure the system according to the customer’s requirements
  • Configure the customer’s rules within the setup of the system
  • Facilitate the population of the blueprint with mid market clients
  • Consult with and advise customers on best practice, industry standards and legislation compliance
• Integrate WFM system with customers systems
  • Identify which systems the WFM system needs to be integrated with from the blueprint
  • Liaise directly with customer’s 3rd party vendors (eg payroll system, master data and HR) where necessary to for effective integration
• Implement WFM system for customers
  • Configure the system according to the blueprint
  • Facilitate user acceptance testing with clients
  • Deploy the WFM system
• Conduct Training for WFM customers
  • Conduct end user training with client’s end users and super users
  • Continually develop own skills to improve training methods and product knowledge
  • Keep skills updated by attending regular training on the Kronos training portal
  • Hand Hold end users through their first payrolls and iron out any post go live and day to day operation teething problem
  • Project Closure and debrief
  • Participate and contribute in project post mortem meetings
  • Provide after sales support
  • Provide end to end system support to clients (on-site and remote)
  • Attend to assigned service calls promptly for optimum resolution
  • Source solutions from seniors for calls that cannot be resolved
  • Use the Kronos global support system to log and resolve complex product issues
  • Provide Help Desk support

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire Kronos product line
  • Review the Kronos Web Site on a weekly basis, use the tools available to enhance understanding of the products and identify new information relevant to Kronos
  • Use the Kronos On-line library as a source of technical information
  • Use the Product Forums to log questions and receive responses from other Consultants and Kronos Reps around the world
  • Stay abreast of changes that occur in Kronos’ day-to-day business
  • Participate in Web Virtual Training / Webinars when available
  • Get involved with testing new Kronos products and features. 
  • Collaborate with other Consultants on their experiences.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• National Operations Manager
• Other Kronos Consultants
• Pre-Sales Consultants
• Technical Consultants
• Project Managers

Reasons for Interaction:

• Direct report
• Teamwork
• Collaboration
• Dual customer service
• On-going project delivery

External:

• WFM customers
• Kronos Global Support
• Kronos Customer Success Manager

Reasons for Interaction:

• Customer service & delivery
• Conduct training sessions
• Provide after sales support
• Resolution of customer queries
• Provide feedback

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential

• Matric

Advantageous:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• HR qualification (Certificate / Diploma / Degree)
• Microsoft certifications

Experience:

• At least 2 - 3 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Time and Labour management system experience advantageous.
• Microsoft operating systems and SQL database systems experience advantageous

Skills:

Essential:

• Basic knowledge of Mobile technology
• Basic knowledge of Cloud computing
• Knowledge of various browsers
• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• Ability to multi-task

Advantageous:

• Knowledge of Time and Attendance systems
• Kronos configuration experience
• SQL Reporting services
• Visual Studio
• Oracle
• SQL

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license

Behavioural Competencies :

• Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
• Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals
• Formal Presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
• Managing work (time management): Effectively managing one’s time and resources to ensure that work is completed efficiently
• Compliance: Adhere to policies and procedures and meet deadlines

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

Languages

English