Workforce Management Specialist - MGM Springfield

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.

STARTING PAY: $20.00 per hour

SCHEDULE: 1 PM - 9:45 PM - Wednesday/Thursday off

THE DAY-TO-DAY:

• Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime
• Create scheduling solutions for departments that account for current business demands as well as exceptions
• Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
• Suggest scheduling changes and create new business models
• Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process
• Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
• Work as a team completing daily schedule operations, such as leave requests and call outs
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

 THE IDEAL CANDIDATE:

• Takes pride in their work
• Great attention to detail
• Is available to work on weekends
• Enjoys helping others and likes to make a good impression
• Adapts well to changing situations and can efficiently handle a fast-paced work environment

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Free uniform and dry cleaning
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!