Workleader

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Workleader

Location
Canton

Facility
Cleveland Clinic Mercy Hospital

Department
Provider Based Urology-Cleveland Clinic Mercy Hospital

Job Code
N18000

Shift
Days

Schedule
7:30am-4:30pm/8:00am-5:00pm

Job Summary
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

When working as a Department Work leader, you will be able to experience the healthcare field both inside and outside of clinical positions. Your primary duties will include:

-Resolving patient's inquiries and complaints.

-Assisting with daily operational activities.

-Being responsible for staff schedules, working reports, performing audits, and handling call offs.

The ideal candidate will be able to:

-Provide strong customer service skills.

-Demonstrate adaptability to change.

-Give compassion and be willing to help others.

-Multitask and work in a fast-paced environment while being detail-oriented.

-Be comfortable and confident.

This role can include different career paths and leadership development opportunities down the line, including supervisor positions for the highly motivated individual.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Coordinates resources for daily assignments and coordinates work schedules to provide coverage for employee paid time off and key activities.
• Distributes work to maintain departmental work flow and desk coverage for an assigned area.
• Supervises the department function and resources in the absence of the manager.
• Participates on project teams to build competency around specific department tools and methods for organizational performance improvement.
• Conducts quality monitoring by providing training, recommending improved processes and maintaining documented processes and procedures.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• Based on department/Institute need, caregiver may be required possess a valid State Driver's License and maintain automobile insurance coverage.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum three years of experience in similar role, which includes the coordination of multiple tasks.
• Some leadership or experience providing work direction helpful.
• Offset: Associate's degree and two years of experience.
• Offset: Bachelor's degree and one year of experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities