Job Description
ABOUT THIS POSITION
The Workplace Experience Coordinator enhances the workplace through a white-glove approach to office services and workplace standards. This role supports front desk operations guest registration snack and beverage management event coordination and safety initiatives across Waystar’s offices. The ideal candidate is highly organized proactive and committed to creating a seamless and engaging workplace experience. With strong attention to detail exceptional communication skills and a solutions-oriented mindset this team member acts as an ambassador for workplace excellence fostering collaboration operational efficiency and continuous improvement.WHAT YOU'LL DO
Serve as the first point of contact for all office services and workplace experience needs.
Deliver exceptional hospitality by greeting guests coordinating registration and ensuring a welcoming front desk presence.
Manage office services including snack and beverage inventory mail and courier services and office supply procurement.
Partner with external property management to maintain safety functionality and appearance standards for all office spaces.
Own the management and timely response of workplace experience requests through internal ticketing systems (e.g. Jira Envoy).
Support the coordination of on-site catering meetings and team events collaborating cross-functionally with People Marketing and Technical Services teams.
Participate in the Floor Marshal Safety Program and contribute to overall safety initiatives.
Scanning benefits and payroll documents
Mail processing – first sort/alphabetizing until further notice
Monitor and manage administrative workflows ensuring all tasks are completed accurately and on time.
Apply continuous improvement practices to streamline services enhance operations and anticipate team member needs.
Uphold confidentiality standards and maintain professionalism in all communications and interactions.
WHAT YOU'LL NEED
2+ years of experience in administrative workplace or facilities coordination roles.
Strong organizational skills with a natural ability to multitask and prioritize competing demands.
Proficiency in Microsoft Office Suite (Word Excel Outlook Teams) and comfort with team member management platforms (e.g. Workday Jira Envoy).
Outstanding communication skills both verbal and written with a strong attention to detail.
Ability to work independently while collaborating effectively across teams.
Commitment to delivering white-glove service with a high degree of professionalism and urgency.
Flexibility to adapt to shifting priorities and proactively identify and implement improvements.
Bonus Points
Associate degree in Business Administration or equivalent college coursework.
High-level enthusiasm for workplace operations and process optimization.
Previous experience in a fast-paced dynamic environment.
Ownership mindset with a drive for excellence and accountability.
Ability to receive and apply feedback in a calm professional and action-driven manner.
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 2+ years of experience in administrative workplace or facilities coordination roles
- Proficiency in Microsoft Office Suite (Word Excel Outlook Teams)
- Experience with team member management platforms (e.g. Workday Jira Envoy)
- Outstanding communication skills both verbal and written
- Strong organizational skills with multitasking ability
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
05/27/2026
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