Workplace Experience - Global Lead Business Services

About this role

Team Overview

The Global Workplace Experience team is responsible for delivery of a workplace environment for employees and visitors that is customer focused, enables efficiency, reflects the BlackRock culture, and operates with efficiency. The team works with stakeholders, internal partners and vendors to ensure consistent service delivery and provide a well-managed workplace that meets business needs.

Role Responsibility

The Director of Business Services is responsible for oversight of strategic contracted services that support business operations, including Travel, Document Services, and Office Supplies. The Director is responsible for managing a team of BlackRock specialists and vendor personnel to ensure the global delivery of services at a level that is consistent and aligned to the requirements of local offices within a framework of global service delivery.

In addition, the Director will be responsible for ensuring that standards of vendor governance are further developed and applied to key vendors. This will include managing processes and tools to detail vendor performance according to agreed standards, maintaining regular and consistent oversight of issues, risks and deliverables to ensure consistent delivery by vendor partners.

General responsibilities include:

• Strategic Leadership. Lead overall strategy development for the Global Travel Services and Document Services Programs, including:
• Demonstrate and build an ongoing understanding of the latest category trends including new tools and technologies.
• Support BlackRock's Sustainability objectives within each category, establishing targets and ensuring execution against them.
• Develop a deep understanding of relevant policies and procedures, ensuring all processes are run effectively, efficiently and within business parameters.
• Vendor Management: Provide oversight for management of relationships with suppliers and vendors, including BlackRock's 3rd party travel management and document services firms.
• Engage with global and regional partners to ensure alignment with vendor performance requirements. Ensure that regular performance reviews are conducted, and that sourcing activities are regularly held to ensure best available quality and pricing. Work with vendor leadership to drive dedication and best value for BlackRock.
• Partner with BlackRock Resilience Safety teams to provide traveler support during a crisis or individual event. Establish and support the execution of travel risk measures set by the resilience team
• Financial management: Provide consistent oversight and management of established financial objectives. Lead the development of annual budgets for Document Services and office supplies to achieve financial targets and provide supervision to ensure targets are met.
• Client engagement: Ensure consistent engagement and communication with business partners to understand and craft requirements and provide channels for regular feedback on workplace performance, employee experience and client happiness. Work as a strategic partner with regional and office leadership to develop strategic real estate and workplace initiatives.

Skills & Qualifications

• Experience and ability to work in virtual/global teams in a matrix environment
• Excellent verbal and written communication skills
• Strong analytical skills (financial, spend, supply market, etc.) supported by proficiency in the use of computer applications, including IWMS, data analysis tools including spreadsheets for financial analysis.
• High degree of organization and ability to manage multiple projects and tasks simultaneously
• Demonstrated ability to lead supplier evaluation, selection, negotiation, contracting and implementation. Experience in supplier relationship management, KPI and performance management
• Demonstrated project or program management experience
• Demonstrated ability to gain consensus through collaboration

Experience

• Bachelor's Degree or equivalent work experience
• Minimum 5+ years' experience in managing Travel, or Document Services in a large corporate program with global responsibilities. International experience a strong plus
• 5-7 years team management experience.
• Experience in working in customer and business facing environments with knowledge of Travel processes and solutions to drive outstanding customer service and operational efficiency.

For New York City only: The salary range for this position is $161,500 - $200,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.