Workplace Experience Manager

To support this rapid adoption of the marketplace model, and take an active part in our growth, we are looking for a Workplace Experience Manager. 

Your Impact 

Reporting to the Director of People, you will be responsible for designing and executing the workplace experience strategy for the AMER region, while contributing to broader people initiatives including employer branding, people operations, etc.This is a full time Boston-based position.

What you will do at Mirakl:

• Ensure the WPE team is an approachable, welcoming resource for Mirakl workers and visitors
• Manage WPE Coordinator's scope, development and performance feedback
• Measure program impact through participation metrics, feedback/pulse surveys and relationships with Mirakl workers
• Direct the coordination of event-planning efforts - manage facilities and all event details such as decor, catering, transportation, location, invitee list, equipment, and event materials
• Elevate perspective and recommendations to ensure a strong and equitable employee experience for in office, remote, and hybrid employees
• Lead and oversee the organization’s volunteer efforts in AMER/APAC
• Work with Employer Brand to execute the communication strategy, delegating appropriate responsibilities to the WPE coordinator and owning larger scale tasks/items/topics
• Responsible for ensuring all WPE questions and inquiries receive the proper attention, and act as the main point of contact for more urgent or sensitive topics
• Manage WPE budget inclusive of events, office supplies, employee perks and other amenities 
• Aid in vendor relationship, purchase management, and tracking of invoices
• Management of business travel for employees and candidates in AMER/APAC
• Ensuring the preparation and shipment of welcome packages for new employees. In addition, monitoring inventory and reordering supplies when necessary
• Ensure front desk security procedures are enforced, such as visitor sign in
• Responsible for maintaining relationship with hub’s building management and maintenance, ensure proper function of the building and facilities, coordinate repairs as needed
• Lead special projects and initiatives for the Workplace Experience Team, and collaborate with the People Team on projects that overlap with WPE team scope

What we are looking for in a candidate:

•  2+ years of professional experience in office/workplace/reception/facility management
•  2+ years of event management experience
• Dynamic, friendly, diplomatic and respectful with excellent people skills 
•  Solution and service-oriented
•  Can-do attitude with creative problem solving skills
•  Well-organized person with the ability to manage priorities and several projects simultaneously

Mirakl is an Equal Opportunity Employer. We prohibit discrimination of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit and business need.