Workplace Experience Specialist

The Senior Workplace Experience Specialist will be part of the team to create and  implement initiatives to reimagine office space, strengthening hybrid approaches to the work environment to enhance and maintain employee experience.  An ideal candidate  is a self-starter who is extremely thorough, demonstrates diligence and devotion throughout the entire coordination process from task to project completion.  An ideal candidate possesses outstanding communication and customer service skills with the ability to provide customers with quick solutions and ensure requests are completed in a timely manner.

• Be part of the team to create and execute initiatives to reimagine office space
• Thoroughly conduct daily facilities checks to ensure seamless day to day operations such as cleanliness and appearance upholds high quality standards
• Effectively cross collaborate with key stakeholders, internal and external to provide the best workplace experience to employees and guests
• Greet, host and provide concierge services at our large and busy office in Atlanta; front desk management, coordinate meeting details, help organize events, and much more to ensure the physical work environment is conducive to a productive workday
• Act as a point person for workplace related questions/concerns
• Oversee building security and safety
• Organize and/or provide physical event setups for internal events (All-Hands, internal events, off-sites, engagement events, team building, etc.) 
• Assist with onboarding, internal moves, and off-boarding of employees
• Monitor Jira tickets to ensure high customer satisfaction
• Supervise the work of outside contractors
• Provide regular updates of site and projects to management and stakeholders
• Act as a member of the emergency response team; assist with training and real-time incidents. (CPR certification is a plus!)
• Stock and maintain office supplies, amenities, and swag inventory  rooms
• Upkeep of all areas with special attention to conference rooms, kitchens, and restrooms
• Receive, sort and distribute incoming/outgoing mail
• Act as a mentor to other workplace team members
• Have a strong skill set in Word, Excel, and Google suite
• Have the ability to lift 50 lbs+

• 3+ years relevant experience in customer service oriented roles
• 2+ years of facilities experience
• Outstanding customer service skills, ensuring the best workplace experience for guests and employees
• Effective organizational skills to ensure work spaces are clean, safe and employees have everything they need to do their job
• Multi-tasking and project-based mindset; commitment to quality and proven follow through skills
• Thrive working in a fast paced, evolving environment 
• Excellent interpersonal, relationship building, and  communication skills (verbal and written)
• Self-starter and results driven: works with a sense of urgency and handles self with minimal supervision
• Demonstrates proactive attitude; , “no job is too small” to take on
•  Establishes strong relationships and collaborates across all levels of the business
• Willingness to work some late night events and some weekends

In-office roles require all role responsibilities to be performed in the office. Candidates must be based within a 50-mile commuting distance of the Atlanta office location. 

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $26.92 - $43.27 Max hourly. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.