Workplace Operations Coordinator

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

• Serve as the first point of contact for visitors, vendors, candidates, and employees, and help ensure a positive Pilot workplace experience 
• Maintain a safe, clean, and organized workplace environment; consistently monitor and directly address needs; manage employee facilities requests and address concerns
• Support recruiting, onboarding, and offboarding processes, including but not limited to candidate onsite interview preparation, new hire setup, and the distribution and retrieval of equipment and materials
• Support the planning and execution of all Pilot meetings and events, including but not limited to coordinating catering, conducting site visits, securing venues, executing set-up and breakdown, sending and managing invitations, developing and sending communications, agenda distribution, presentation, and material development
• Manage employee swag inventory and ordering processes
• Order, stock, track, and maintain pantry, office, and other company supplies as required; monitor and track against allocated budgets
• Process incoming mail and prepare and ship outgoing mail, packages, and materials as needed 
• Develop and coordinate required safety protocols and procedures and ensure compliance; escalate emergency, health, safety, and security issues promptly
• Build and manage vendor relationships and processes as required 
• Ensure office and facility equipment and systems are operational and well maintained; coordinate and manage service when needed
• Support employee recognition and other programs as assigned
• Support the planning and execution of office and facility move processes
• Monitor, track, and maintain People Operations inventory accuracy by ensuring physical stock is in line with the inventory management system and ensuring inventory movement is adequately captured 
• Interface with building management and manage building-related systems and processes including entering visitors and creating work order tickets, and ensuring resolution
• Support People Operations and assist with employee-facing technology projects as assigned 
• Provide administrative and project support to the CEO and Leadership team as needed, including but not limited to arranging travel, notary coordination, scheduling meetings, maintaining calendars, delivery coordination, supporting cross-team project needs, conducting research, creating reports, and data entry
• Provide coverage for other Pilot facilities when needed
• Handle other ad-hoc projects and responsibilities as required

WHAT WE’RE LOOKING FOR

• 1-3 years of office or facilities-related experience and/or training or equivalent combination of education and experience
• Demonstrated commitment to delivering a great customer and employee experience
• Proactive self-starter with a strong commitment to quality execution and the ability to multitask
• Experience working independently and collaboratively within and across teams and quickly adapting to the changing needs in the workplace
• Excellent attention to detail with strong organizational and prioritization skills
• Diligence in their ability to prioritize safety and security in day-to-day work activities
• Demonstrated proficiency in GSuite, MS Excel and Word, and the ability to quickly learn other systems, tools, and platforms
• Strong written and verbal communication skills; ability to exercise good judgment and discretion
• Ability to safely use carts, dollies, hand trucks, and other gear to move items around; maintain proper certification where required
• Ability to reach, bend, stoop, push, and/or pull and frequently lift up to 20 lbs; occasionally lift/move up to 40 lbs
• Less than 10% travel may be required
• Able to work onsite up to five days a week 
• Must have a valid driver's license 

PILOT’S PAY & PERKS

• Base salary of $50,000 - $65,000
• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE