Workplace Services Manager

Reporting to the Director, Facilities,  the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. 

Role is based in San Mateo, CA from Monday through Friday

You Will:

• Handle the daily operations of our San Mateo offices
• Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox
• Proficient Management in Space Planning for Roblox HQ, including small satellite offices. 
• Handle hospitality and service operations for our employees (cafe, coffee bar, events..)
• Work hand in hand with Exec Admins and support staff.
• Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilization and strategy, and office supplies
• Guide, coach and educate team for increased efficiencies & growth
• Effectively leverage data and analytic capabilities to help lead daily operations and operate strategically for future growth and consistency across the organization
• Engage and collaborate with internal partners (e.g. IT, People Operations, etc) and external vendors to ensure alignment, updating occupancy reports, and onboarding/offboarding protocols
• Establish, supervise, execute plans on space planning, seat assignments (moves, adds, and changes) to optimize space utilization and business needs
• Run ergonomics 
• Coordinate shuttles and offsite parking 
• Oversee the implementation and daily operation of Facilities Management System 
• Handle administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies and preparing reports on activities
• Coordinate and deliver premier events with various employee groups to schedule, facilitate and plan employee events such as Roblox Week, Hack Week, happy hour, special holiday events and intern events during the summer
• Assist Safety Team with activities such as  coordinating fire drills, emergency procedures, etc. also carrying out safety rules
• Develop and deliver Process and Procedure standards for office improvements in workflow, physical operations, and vendor protocols
• Take ownership and be flexible to ensure the success of the overall facilities team and ensure we are creating a workplace where employees are engaged and productive
• Proactively build and maintain relationships internally and with external vendors (e.g. property management) 
• Duties may require work during evenings and weekend

You have

• Minimum 10+ years of experience in workplace or corporate facilities environment
• Minimum 7+ years of experience leading teams of people
• Ability to effectively organize, work, and lead teams in a fast-paced environment under constantly changing priorities and demands
• Effective in developing and coaching a team of Robloxians
• Proficient in Google Suite and technological tools, AutoCAD light, or experience with drafting test fits and layouts preferred.
• Ability to read design and construction documents, specs, and plans
• Skills in being productive and effective with minimal supervision
• Talent for forming relationships and provide a white glove service approach 
• Proficiency in being resourceful, exhibit grace under pressure, and know you’re capable of finding solutions
• Talent in presenting with all levels within the organization; written and verbal
• Expertise in staying organized and with excellent multi-tasking ability
• Proficient in the details to ensure timely and accurate completion of tasks, responsibilities, and projects
• Ability to document for increased efficiency and consistency across the team and company 
• Duties require work during evenings and weekend

On-site/Monday - Friday (On call nights and weekends on a rotational basis) 

9:00am  - 6:00pm