Workplace Solutions Specialist, Global Mobility Operations

Join a Legacy of Innovation 110 Years and Counting!

Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 15,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. Under the Group's 2025 Vision to become a "Global Pharma Innovator with Competitive Advantage in Oncology," Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.

Summary

Responsible for the efficient and effective delivery of Global Mobility services to employees and managers by providing timely, efficient, high quality customer care and an excellent employee and manager experience. Provides solutions, interpretations and guidance related to global assignments (short term, ex-patriates and transfer to an affiliate). Is the primary contact for managers and assignees and administers all aspects of assignments from start to finish. Uses HR systems and processes to manage all assignments effectively providing excellent customer service. Receives and addresses escalated or complex questions and issues and escalates further where necessary and as appropriate. Uses independent judgment to resolve escalated issues.

Responsibilities

- Provides advice and guidance on all aspects of global assignments

- Has an in-depth understanding of all the policies and operations for all types of assignments into and out of DSI

- Responsible for providing global mobility support focused on resolving inquiries received from managers and employees based upon knowledge of global mobility programs and policies; tracks inquiries to provide report on insights, turnaround time, root causes, etc.

- Provides first point-of-contact support to managers and assignees, many of whom will be outside the US

- Provides accurate, consistent and timely responses to global mobility process, system and policy requests

- Maintains manager/assignee contact throughout the full length of the assignment

- Educates employees and managers on global mobility practices, systems and tools

- Owns case management process, for global mobility including opening cases, resolving cases, managing escalation where required and closing cases

- Provides global mobility document support by managing incoming and outgoing forms, information, etc.; conducts document imaging

- Documents and captures learning gained

- Responsible for escalating complex cases requiring interpretation according to escalation governance guidelines and ensuring timely resolution

- Identifies and executes continuous improvement opportunities across all aspects of global mobility by recommending process improvements.

- Global Mobility Operations, transactions and program administration, including but not limited to:

- Processing global mobility Transactions via the HCM systems directly impacting EE records (such as EE Data Administration, Personal Data Changes, Org Changes, Position Management) and payroll (including processing global mobility compensation and benefits)

- Maintain assignee Personnel Files

- Program and Policy Administration support for global mobility

Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.

Education Qualifications (from an accredited college or university)

- Bachelor's Degree preferably in Human Resources required

- Master's Degree preferred

Experience Qualifications

- 1 or More Years with Master's degree preferred

- 1 or More Years with Bachelor's degree preferred

- Inclusive of HR internship preferred

- Ability to use technology to provide direct access solutions for employees preferred

- Experience in HR services / operations space preferred

- Knowledge of and experience of global mobility practices and operations preferred

- Track record of learning agility demonstrated in learning HR approaches and policies preferred

Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.