Workplace Technology Services Global Operations Manager

Job Description
As a senior leader in Technology Operations, you'll design and deliver global technology solutions that propel meaningful innovation and direct the future of business. You'll drive the strategic technology roadmap of the firm, identifying opportunities to pioneer new processes and implement long-term solutions. You'll also lead a team of top talent, working collaboratively to set new approaches for leveraging existing technology, driving automation and creating reusable software - piloting experiments to improve processes, and promoting solutions at scale across the firm. As a key advisor, you'll partner with and advise stakeholders to influence strategic priorities, fostering alignment and collaboration across the global organization.
This role requires a wide variety of strengths and capabilities, including:

• Managing a secure, stable and reliable 24x7 operation in support of 2,500 Critical Technology Rooms & 200k Corporate seats across the globe.
• Responsible for the fulfillment of 200K+ requests that consist of installs, decommissions & incidents across the workplace & Critical technology rooms. These requests are supported leveraging an outsourced vendor model.
• Transform the operational support into an agile model to support workplace, network and compute products across the corporate entitlement.
• Identify and build upon efficiency opportunities across the operational model.
• BS/BA degree or equivalent experience (MBA a benefit)
• Expertise in technical system operations management, technical problem resolution, and change management
• Expertise in customer experience, reviewing journeys, hosting customer forums, and focus groups to proactively address the needs of the customer
• Expert knowledge of operations systems, data sources, business applications, customer support, and risk management
• Experience mentoring others and fostering an environment that promotes integrity and innovation
• Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
• Experience structuring and delivering major programs to provide process excellence within a global organization
• Ability to analyze large volume of data points, identifying issues, and recommending solutions
• Ability to manage major incident/crisis events, maintain communication to stakeholders, prioritize remediation and resources effectively

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.