WW Service Cost Engineer

Job Description

Kodak Alaris is a global technology company that's delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees' creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

Alaris

The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners

Position Summary

Provide Service Engineering support through all phases of the commercialization process for complex products and systems. Provide support to new product development as well as current product level 3 engineering support.

Key Responsibilities

• Provide technical support to the regional service teams.
• Assemble and analyze as well as monitor product performance and service process data which is used to drive product performance improvements, call center and repair depot process improvements, and overall cost reduction activities.
• Initiate and actively participate in product corrective action activities, reproduce field issues, collect and analyze field and product error data, and lead discussions with regional service, Current Product Engineering and Development teams.
• Integrate the business and product direction into the worldwide product support strategy.
• Communicate between the service regions and the worldwide business.
• Work closely with commercialization/development teams to successfully anticipate, identify and resolve issues/concerns internally.
• Provide input to product requirements, and support beta and launch activity.
• Provide service cost estimates
• Establish service support requirements
• Participate in all phases of product commercialization; hold service functional reviews prior to milestone gates.
• Travel may be required on occasion, typically 1-4 times per year. Within and potentially outside of the US.

Job Requirements

Qualifications Experience

• Bachelor's Degree in Mechanical, Electrical or Computer Engineering or related field
• Knowledge of basic service models
• Familiar with using CAD software
• Network connectivity, LAN/WAN infrastructures
• Remote Service
• Printer technology

Skills Competencies

• Ability to work independently, as part of a larger team and leading teams as well.
• Ability to present a clear, concise, visual message through data, both in summary and detail.
• Knowledge of capture devices that convert documents into digital images of varying formats
• Computer peripherals and technologies, optical drives, card readers, scanners, USB, etc.
• Working knowledge of Teams, Microsoft programs including PowerBI.
• Familiarity with distributed computing environment, modern computer software architectures and software practices.
• Familiarity with all phases of software hardware systems development life cycle (analysis, design, development, testing, defect tracking/resolution, deployment, service, obsolescence, discontinuance).
• Basic Statistical analysis
• Work independently or as part of a larger team
• Orientation toward detail and thoroughness
• Aptitude to learn quickly
• Excellent communication (verbal and written) and interpersonal skill
• Work effectively in an environment where goals, specifications and priorities are constantly changing
• Highly motivated, takes initiative and works with minimal guidance

Kodak Alaris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.