zAIOps Designer (UX and Research)

Introduction
The IBM mainframe (Z Systems) is responsible for most credit card transactions and is used by the many of the top insurers banks retailers and airlines.
IBM z/OS® is an operating system with highly secure and scalable hypervisor and virtualization technology designed to run Linux® z/OS® z/VSE® and z/TPF virtual machines as well as Red Hat® OpenShift® on IBM zSystems™ and IBM LinuxONE servers. z/OS provides a highly secure and scalable environment for efficiently running critical Linux applications with support for more Linux virtual servers than any other platform in a single footprint.
The z/OS team is a worldwide team primarily located in Poughkeepsie NY with expansion plans in Bangalore India. All phases of the software life cycle are performed within this team including the design development test performance as well as supporting the product in the field with customers. Agile methodologies are used throughout the life cycle.
We are looking for qualified development manager candidates to be part of our IBM Z Software organisation specially in the areas of zAIOps. Key Skills include People Management Project / Release Management Customer Engagement and driving organisation initiatives.

Your Role and Responsibilities

Required Technical and Professional Expertise
Required Technical and Professional Expertise with relevant experience of 10-20 years:

• Ability to write accurate clear and concise documentation for global audience.
• Ability to design develop edit and produce accurate and effective technical documentation.
• Ability to collaborate effectively across remote teams and time zones.
• Ability to work with Subject matter experts and understand technical concepts.
• Experience with XML or DITA tagging languages.
• Ability to quickly adapt and learn new skills.
• Ability to gather data draw insights and problem solve.

Preferred Technical and Professional Experience

• Ability to use and contribute to shared source repositories such as GitHub.
• Ability to leverage IBM Design Thinking practices.
• Experience with Agile software development lifecycle.
• Familiar with DevOps and a variety of software engineering concepts

Preferred Technical and Professional Expertise

• Candidates having Systems exposure and especially with IBM Z/Mainframe Systems are preferred