ZenDesk Administrator

Are you a driven and experienced Zendesk Administrator looking for the next step in your career at an exciting company? As a global leader in Communication Platforms as a Service (CPaaS), Sinch is pioneering the way the world communicates. We are specialists in allowing businesses to reach everyone on the planet through mobile messaging, email, voice, and video.

We are excited to welcome a motivated professional to our growing Customer Succuss Technology team. As a Zendesk Administrator, you will play a pivotal role in enabling the ongoing management of our Zendesk system. Join our tight-knit team and contribute to the development and realization of our overarching CRM strategy.

You will work closely with our technology and business teams to analyze requirements, configure the system, and provide ongoing support to ensure the efficient and effective use of Zendesk across our organization.

Responsibilities:

• Manage user accounts, roles, profiles, permissions, and security settings.
• Identify and gather requirements from stakeholders.
• Create and customize Zendesk solution.
• Create and maintain processes and workflows, etc.
• Create and maintain reports and dashboards to support business needs.
• Provide end-user technical support.
• Conduct system monitoring
• Perform data import/export activities.

In order to contribute to this role, you have:

• At least 2 years of experience as a Zendesk Administrator
• Strong knowledge of Zendesk configuration and customization
• Experience with data management and data quality best practices
• Experience with user training and support
• Zendesk Support Administrator Expert certification is required.
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving abilities.

The role will report to Customer Succuss Technology team.

Are you ready? Join us on our journey!

We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English. 

About the recruitment process:

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. 

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