Zoom Events Enablement Specialist

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
We are seeking a high-energy individual to support the customer onboarding experience for our high growth Zoom Events and Webinar global business This individual will partner with Zoom customers and enable them to effectively use the Zoom Events platform to accomplish their goals, identify pain points and deliver solutions for unique customer use cases, create, update, and streamline onboarding documentation and processes, as well as identify key usage trends and product requests to share with internal stakeholders. It is critical that this individual works cross-functionally and partners with Sales, Support, Product, Engineering & Communications teams to ensure customers have the best possible experience. The ideal candidate is extremely versatile, dedicated to efficient productivity, and has a strong background in the event industry
KEY RESPONSIBILITIES

• Teach customers how to initially set up their Zoom Events or Zoom Webinar account and guide them through the admin capabilities.
• Review and explain how to Plan, Create, and Host events and webinar s
• Help identify possible pain points for customers and suggest solutions on how their goals can be addressed within the Zoom Platform
• Create and Enhance internal customer onboarding content to streamline customer onboarding experience
• Continually enhance product and operational process knowledge to maintain role as a s ubject matter expert
• Work with cross-functional teams and communicate objectives to support organizational goals

QUALIFICATIONS & SKILLS

• Must understand webinar and virtual events business
• Experience using event technology platforms and supporting virtual event and webinar implementations
• 2+ years in customer focused role - post sales support, customer success
• Experience planning and leading strategic initiatives
• Self motivated individual with the ability to work in a fast paced dynamic environment
• Excellent communicator with strong presentation skills to create succinct and engaging sales messaging, training material and supporting documents
• Experience leading others with product training, sales best practices, demo and sales guides, and learning and training materials.
• Ability to evaluate complex processes and apply critical-thinking skills and develop new systems to improve workflow
• Excellent skills in PowerPoint, Microsoft Word, Microsoft Excel, Google products
• Ability to work independently as well as part of a collaborative environment
• Have a demonstrated, proven track record of driving for results

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
Explore Zoom:

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