401(K) Jobs in USA
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Senior Counsel, ESG and SEC Reporting
Company: Intuitive
Location: USA
Posted Apr 30, 2024
Intuitive is a company dedicated to minimally invasive care, with a mission to expand physicians' capabilities through innovative technology. They value diversity and inclusion, fostering an environment where team members can thrive and contribute to solving healthcare challenges. The company is seeking a Senior Counsel to provide legal advice on ESG and SEC reporting initiatives, collaborating with various departments and supporting the Board of Directors. The ideal candidate will have extensive legal and compliance experience, strong knowledge of environmental laws, and familiarity with voluntary reporting frameworks. They should possess excellent communication skills, strategic thinking, and the ability to manage multiple tasks in a dynamic environment.
Commercial Contracts Administrator
Company: Twilio
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <h1> <strong> See yourself at Twilio <strong> <h1> <p> Join the team as our next Commercial Contracts Administrator <p> <h1> <strong> Who we are amp why were hiring <strong> <h1> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco were on a journey to becoming a globally antiracist company that supports <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business We employ thousands of Twilions worldwide and were looking for more builders creators and visionaries to help fuel our growth momentum <p> <h1> <strong> About the job <strong> <h1> <p> We are looking for a Commercial Contracts Administrator to join our Commercial Legal Strategy amp Operations function supporting the GoToMarket GTM sales and partners organization and Telecom Carrier Relations organization In this role you be a member of our Center of Excellence function which currently consists of three Contracts professionals The Center of Excellence serves as the first legal point of contact for all incoming GTM and Telecom Carrier Relations commercial legal support requests You will also directly support Twilios Commercial Legal team by reviewing and vetting requests for legal support on all commercial contractsrelated matters negotiating NDAs and drafting order forms <p> <h1> <strong> Responsibilities <strong> <h1> <p> In this role youll <p> <ul> <li> <p> Serve as a first point of contact to provide commercial contractsrelated education and process guidance to your GTM and Telecom Carrier Relations colleagues <p> <li> <li> <p> Review vet and provide timely responses to a high volume of incoming requests for legal support on general inquiries agreement negotiation requests and completion of miscellaneous documents eg RFPs vendor forms customer questionnaires while ensuring adherence to contract processes and policies <p> <li> <li> <p> Independently negotiate NDAs on Twilios template and counterpartys template <p> <li> <li> <p> Draft nonstandard contractual terms and language from scratch into order forms <p> <li> <li> <p> Be an operational expert on Twilios GTMfacing and telecom carrierfacing contracting processes <p> <li> <li> <p> Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook <p> <li> <li> <p> Provide support on a variety of adhoc operational projects and tasks <p> <li> <ul> <h1> <strong> Qualifications <strong> <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> A bachelors degree <p> <li> <li> <p> 3+ years of experience as a Contracts Coordinator Contracts Administrator or Contracts Paralegal which includes exposure drafting and negotiating NDAs and order forms <p> <li> <li> <p> Experience using commercial contracting tools including Salesforce Conga Microsoft Office Suite Google Suite DocuSign and Adobe Acrobat Pro <p> <li> <li> <p> Outstanding communication skills both written and verbal and strong attention to detail with a customerfirst attitude <p> <li> <li> <p> Be a processminded and oriented professional <p> <li> <li> <p> Ability to work in a fastpaced and everchanging environment with minimal supervision <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Experience supporting a sales organization at a high growth technology company <p> <li> <li> <p> Experience creating and managing process documentation and policies <p> <li> <li> <p> Good sense of humor disdain for drama interest for learning new things and desire to get things done <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role can be located remotely and can be anywhere in the United States <p> <p> Approximately 10 of travel is expected <p> <h1> <strong> What We Offer <strong> <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> <strong> Twilio thinks big Do you <strong> <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $69600 $87000 <p> <li> <li> <p> Based in New York Washington State or California outside the San Francisco Bay Area $73760 $92200 <p> <li> <li> <p> Based in the San Francisco Bay area California $81920 $102400 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Distributed Systems Engineer, L5 - OC Tools Runtime
Company: Netflix
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> How do you spark joy in hundreds of millions of people It starts with a vision that technology can give voice to stories around the world In delivering those muchloved stories Netflix is responsible for a significant portion of global internet traffic <p> <p> <p> <p> To steward that responsibility we work collaboratively with ISPs to deploy <a class=fontbold underline fontbold underline postingslink href=httpsmedianetflixcomencompanybloghownetflixworkswithispsaroundtheglobetodeliveragreatviewingexperience rel=noopener noreferrer nofollow target=blank> Open Connect <a> Netflixs Content Delivery Network CDN which delivers 100 of Netflixs video traffic Our teams mission is to support that delivery by providing an automation and tooling platform that supports the internal operations and external partnerships needed to provide a fantastic viewing experience for all Netflix members We are looking for a talented software engineer specializing in infrastructure to join us on that mission <p> <p> <p> <p> <strong> The Role <strong> <p> <p> You will be charged with handling impactful availability scalability and usability challenges and must selfdefine optimal ways to configure manage and observe our growing Open Connect platform Our platform is a fundamental building block to our streaming initiatives providing critical solutions for one of the worlds largest CDNs and empowering stakeholders to operate the CDN more efficiently and reliably <p> <p> <p> <p> <p> <p> <p> <p> <strong> In this position you will have the opportunity to work in a wide variety of areas such as <strong> <p> <ul> <li> <p> Implementing microservices to enable analytics insights discovery and visualizations <p> <li> <li> <p> Designing orchestration to manage many thousands of globally distributed appliances and devices <p> <li> <li> <p> Building data models and APIs to help manage and maintain our fleet <p> <li> <li> <p> Understanding the breadth of our multitenant platform creating generalized solutions which can be leveraged across multiple domains including networking video and gaming <p> <li> <ul> <p> <p> <p> <strong> You Are <strong> <p> <ul> <li> <p> Someone who likes to work handson and selfdirect in a fastpaced environment that gives you great freedom and responsibility <p> <li> <li> <p> Able to see beyond immediate specifications can summarize requirements and architect forwardlooking solutions that cross multiple applications <p> <li> <li> <p> Capable of working in a highlycollaborative environment alongside your teammates engineers Partner Engagement Managers project managers and operations teams <p> <li> <li> <p> Articulate in communicating opportunities for continuous improvements to existing systems with a clear understanding of the impact on the business <p> <li> <li> <p> Always striving to develop and deploy in measured increments while taking responsibility for the quality of your work <p> <li> <ul> <p> <p> <p> <strong> Required Skills <strong> <p> <ul> <li> <p> 5+ years of expertise in Java or similar objectoriented language with confidence and experience in debugging and problemsolving skills <p> <li> <li> <p> Deep understanding of cloud architecture and application deployment <p> <li> <li> <p> Ability to build and support highly scalable robust and faulttolerant services <p> <li> <li> <p> Comprehensive knowledge of architecting and maintaining largescale distributed systems while handling high concurrency <p> <li> <li> <p> Experience designing implementing and debugging systems that interact with largesized data sets <p> <li> <li> <p> Excellent verbal and written communication skills <p> <li> <ul> <p> <p> <p> <strong> Bonus Skills <strong> <p> <ul> <li> <p> Knowledge of CDN architectures and networking fundamentals TCPIP BGP DNS <p> <li> <li> <p> Experience with multiple data stores and streaming services such as MySQL Postgres Elasticsearch Cassandra Kafka or Redis <p> <li> <li> <p> Familiarity with GraphQL or related graph modeling and querying concepts <p> <li> <li> <p> Handson Big Data experience using Hive Pig Hadoop or similar <p> <li> <li> <p> Understanding of frontend technologies including HTML CSS JavaScript WebSockets <p> <li> <ul> <p> <p> <p> <p> <p> Does this sound interesting Or does this sound interesting but intimidating Please dont selfselect out lets figure it out together Wed love to talk to you <p> <p> <p> <p> Our culture is unique and we tend to live by our values so its worth learning more about Netflix <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $100000 $720000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomworklifephilosophy rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>
Senior Machine Learning Engineer
Company: Kalepa
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> <strong> Salary range $140k $190k <strong> <p> <p> <strong> Equity range 001 015 <strong> <p> <p> <p> <p> <strong> What we are looking for <strong> <p> <p> <strong> As a Senior Machine Learning Engineer you will lead the framing development and deployment at scale of machine learning models to understand the risk of various classes of businesses <strong> You will be turning vast amounts of structured and unstructured data from many sources web data geolocation satellite imaging etc into novel insights about behavior and risk <p> <p> Kalepas team members bring experience from top technology insurance and intelligence institutions including Facebook Google Amazon Uber Doordash Mastercard Chubb AIG Zurich Everest Insurance MIT Berkeley UPenn and the Israel Defense Forces <p> <p> Kalepa is backed by IA Ventures early investors in Datadog Wise Better Digital Ocean TheTradeDesk Flatiron Health Komodo Health etc Former Secretary of Commerce Penny Pritzkers Inspired Capital and leaders in financial services and technology including Gokul Rajaram from Doordash Coinbase and Square Jackie Reses from Square Affirm and Alibaba and Henry Ward from Carta <p> <p> In July 2021 we raised a $14 million Series A funding round led by Inspired Capital with participation from previous investor IA Ventures <p> <p> <strong> About you <strong> <p> <ul> <li> <p> You have 5+ years of experience in engineering and data science <p> <li> <li> <p> You love to hustle finding ways to get things done destroying obstacles and never taking no for an answer The words it cant be done dont exist in your vocabulary <p> <li> <li> <p> You have indepth understanding of applied machine learning algorithms especially NLP and statistics <p> <li> <li> <p> You are experienced in Python and its major data science libraries and have deployed models and algorithms in production <p> <li> <li> <p> You are comfortable with data science as well as with the engineering required to bring your models to production <p> <li> <li> <p> You are excited about using a wide set of technologies ultimately focused on finding the right tool for the job <p> <li> <li> <p> You value open frank and respectful communication <p> <li> <ul> <p> <strong> As a plus <strong> <p> <ul> <li> <p> You have experience with AWS <p> <li> <li> <p> You have handson experience with data analytics and data engineering <p> <li> <ul> <p> <strong> <em> What youll get <em> <strong> <p> <ul> <li> <p> Competitive salary based on experience level <p> <li> <li> <p> Significant equity options package <p> <li> <li> <p> Work with an ambitious smart global and fun team to transform a $1T global industry <p> <li> <li> <p> Ground floor opportunity an early member of Kalepas engineering leadership team <p> <li> <li> <p> 20 days of PTO a year <p> <li> <li> <p> Global team offsites <p> <li> <li> <p> 100 covered PPO medical 100 covered vision and dental for individuals and families <p> <li> <li> <p> Healthy livinggym stipend Mobile phone bill stipend <p> <li> <li> <p> Continuing education credits <p> <li> <li> <p> Home office stipend <p> <li> <li> <p> 401k plan with employer match <p> <li> <ul><p>
Vice President of Product Management
Company: Workiva
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> <strong> Job Summary <strong> Workiva is looking for an exceptional product leader to take over a highperforming team and expand our global ambitions in the rapidly growing multibillion dollar technology market for Sustainability and ESG solutions Already one of the most successful Sustainability and ESG reporting technology providers with hundreds of toptier clients this role will have an opportunity to expand the capabilities Workiva offers to address the data process and regulatory challenges faced by our customers and partners Workiva is transforming the way finance sustainability risk and audit teams work together and this role will play a pivotal leadership role in driving growth and delighting customers Experience leading teams in a fastpaced highgrowth market and operating in an agile development environment is important <p> <p> The <strong> VP of Product Management for Sustainability and Environmental Social and Governance ESG <strong> at Workiva defines the global product strategy for Workivas Sustainability and ESG solution area and influences business strategy through organizational leadership and people management The VP defines the product vision and strategy across Sustainability and ESG Solution domain areas but also collaborates across Workivas solutions in finance risk and audit to ensure Workivas global leadership in the market as well as championing our customers success This role offers the right candidate the opportunity to be at the forefront of helping companies drive lasting positive business environmental and stakeholder change across industries <p> <p> <strong> What Youll Do <strong> <strong> Product Management Leadership and Stakeholder Relationship Management <strong> <em> Drives the work of the Sustainability and ESG Product Management team identifying ESG and Sustainability macrotrends affecting the customer business processes and data requirements and defining related software product requirements with a focus on the needs of the global ESG and Sustainability teams and professionals Leads the decisionmaking through ambiguity to deliver worldclass products through the ability to make decisions with imperfect data building hypotheses and validating them with a datacentric approach <em> <p> <ul> <li> <p> <strong> Strategic Vision <strong> Ability to envision strategic pathways and seize growth opportunities in a competitive market setting Encourages growth innovation and collaboration so that product managers and their teams are operating at a high level of performance Specifically will ensure the Sustainability and ESG solutions and platform capabilities are aligned with the broader Workiva Platform vision <p> <li> <li> <p> <strong> UserCentric Approach <strong> Ensure deep comprehension of user needs behaviors and pain points with a commitment to delivering customer value while driving commercial outcomes <p> <li> <li> <p> <strong> DataDriven Decision Making <strong> Proficient in utilizing data analytics user feedback and market research to inform product decisions prioritize initiatives and set timelines <p> <li> <li> <p> <strong> Customer and Partner Engagement <strong> Proven ability to engage effectively with customers partners and internal customer and partner success teams gathering feedback validating hypotheses and ensuring alignment with product strategy and goals <p> <li> <li> <p> <strong> Proactive Leadership <strong> Track record of effectively driving strategic purpose focus and priorities forward within a complex organizational structure actively defining features requirements timelines and prioritization <p> <li> <li> <p> <strong> Product Expertise <strong> In collaboration with Workivas wider Sustainability and ESG subject matter expert community you will function as the Product Management subject matter expert for ESG and Sustainability to share solution best practices across the company <p> <li> <li> <p> <strong> Effective Communication <strong> Exceptional verbal and written communication skills adept at engaging and influencing senior leadership at various levels <p> <li> <li> <p> <strong> Agile Methodologies <strong> Familiarity with Agile methodologies and best practices for product development and delivery with a handson approach to iterative development and prioritization <p> <li> <li> <p> <strong> Stakeholder Management <strong> Partners with functional engineering and product executives across the company including but not limited to collaboration with Product Marketing Sales Customer Success Partners and Professional Service teams to ensure that customer requirements are fully met And influences future business strategy at the leadership and executive levels <p> <li> <ul> <p> <strong> People Leadership <strong> <em> Builds a strong and inclusive organization with high levels of employee engagement by attracting and developing talent and rewarding highperforming teams and individuals <em> <p> <ul> <li> <p> Provides employees with coaching feedback and developmental opportunities to enhance their skills motivation and performance <p> <li> <li> <p> Maintains an atmosphere of respect mutual support flexibility continuous learning good humor and commitment to business goals and customer needs to fulfill the company vision <p> <li> <li> <p> Rewards high performing employees and teams in ways that enhance employee engagement commitment and satisfaction <p> <li> <li> <p> Establishes and maintains relationships and effectively communicates with customers and senior management to raise visibility and ensure collaboration with appropriate key stakeholders <p> <li> <li> <p> Manages operations staffing including recruitment supervision scheduling development evaluation and disciplinary actions <p> <li> <ul> <p> <strong> What Youll Need <strong> Minimum qualifications <p> <ul> <li> <p> 15+ years of progressive relevant experience in product management preferably in the B2B software development or technology areas related to data acquisition storage reporting and disclosure <p> <li> <li> <p> Undergraduate Degree or equivalent combination of education and experience in a related field <p> <li> <ul> <p> <p> <p> Preferred qualifications <p> <ul> <li> <p> An understanding of the regulatory and business issues related to sustainability of the environmental social and governance ESG space is valued <p> <li> <li> <p> 7+ years of people management experience including leading directors and managers in a product organization <p> <li> <li> <p> Proven success driving product strategy and product releases in a comparable environment or direct software development environment <p> <li> <li> <p> MBA preferred <p> <li> <li> <p> Knowledge and experience working in an Agile development environment a plus <p> <li> <li> <p> Expertise in product development from conception to market successfully defining and delivering complex software products through the entire product lifecycle <p> <li> <li> <p> Proven track record of leading and developing high performing product teams <p> <li> <li> <p> Ability to collaborate with and influence executive leadership <p> <li> <li> <p> Strong communication and interpersonal skills to collaborate across the organization with all levels of leadership and management <p> <li> <li> <p> Entrepreneurial experience managing multiple functions of an operation <p> <li> <ul> <p> <p> <p> Working Conditions amp Travel Requirements <p> <ul> <li> <p> Reliable internet access for any period of time working remotely not in a Workiva office <p> <li> <li> <p> Up to 25 travel and occasionally more during product launches <p> <li> <ul> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $22700000 $30900000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <p> <strong> Where Youll Work <strong> <p> <p> <p> <p> Our values drive how we work and who we hire You will see these values ingrained in how we support our customers work with team members build our products and in the work environment weve created <p> <p> <p> <p> We believe our people are our greatest asset and our unique culture gives employees the opportunity to make an impact everyday We give our employees the freedom and resources they needbacked by our culture of collaboration and diverse thoughtto continue innovating and breaking new ground We hire talented people with a wide range of skills and experiences who are eager to tackle some of todays most challenging problems <p> <p> <p> <p> At Workiva youll enjoy <p> <ul> <li> <p> <strong> Fantastic Benefits <strong> With coverage starting day one choose from competitive health dental and vision plans on the largest physician networks available <p> <li> <li> <p> <strong> Casual Dress <strong> Workiva has a casual work environment most people wear jeans to the office <p> <li> <li> <p> <strong> Involvement <strong> Ability to participate in Business Employee Resource Groups Black Hispanic Asian Women Rainbow LGBTQIA+ Veterans Disabilities Volunteering Company wide celebrations and more <p> <li> <li> <p> <strong> Worklife Balance <strong> We have competitive PTO VTO and Parental Leave We encourage employees to spend time enjoying life outside of work <p> <li> <ul> <p> <strong> Learn more about life at Workiva <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanyworkiva rel=noopener noreferrer nofollow target=blank> httpswwwlinkedincomcompanyworkiva <a> <p> <p> <strong> Learn more about benefits <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwworkivacomcareersbenefits rel=noopener noreferrer nofollow target=blank> httpswwwworkivacomcareersbenefits <a> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LILP1 <p><p>
Machine Learning Engineer (L3)
Company: Twilio
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <h3> <strong> See yourself at Twilio <strong> <h3> <p> Join the team as Twilios next Machine Learning Engineer L3 on the Data Services and Throughput team <p> <h3> <strong> Who we are amp why were hiring <strong> <h3> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h3> <strong> About the job <strong> <h3> <p> This position is needed to to drive the innovation and creation of cuttingedge products that serve the needs of developers builders and operators You will be a crucial bridge between Product and Design tasked with developing evaluating and maintaining scalable Machine Learning models within lowlatency for realtime applications Your collaboration and expertise will be fundamental in delivering robust solutions that power our users success You will be closely working with a crossfunctional team of engineers architects product UIUX and partners to develop ML and data driven algorithm aspects of customer facing products in Twilio Communication applications <p> <p> Twilio Communications is the leading software for sending messages programmatically The Data Services and Throughput organization builds AIenabled capabilities that separate Twilio from its competitors in messaging capabilities <p> <h3> <strong> Responsibilities <strong> <h3> <p> In this role youll <p> <ul> <li> <p> Build and maintain scalable high quality machine learning solutions in production <p> <li> <li> <p> Design and implement tools and procedures to evaluate performance and accuracy of models and data <p> <li> <li> <p> Work closely with software engineers build tools to enhance productivity and to ship and maintain ML models <p> <li> <li> <p> Demonstrate endtoend understanding of applications and why behind models amp systems and develop high quality MLbased software at scale <p> <li> <li> <p> Truly own the product you work on Be responsible for SLA on call incident resolution customer feedback and participate in blameless postmortems to make our products better <p> <li> <li> <p> Partner with product managers tech leads and stakeholders to analyze business problems clarify requirements and define the scope of the systems and leverage stateoftheart Statistics Machine Learning Deep Learning and Gen AI to address the business problems <p> <li> <li> <p> Drive high engineering standards on the team through code review automated testing and mentoring <p> <li> <li> <p> Collaborate and brainstorm product ideas with product managers designers and engineers <p> <li> <ul> <h3> <strong> Qualifications <strong> <h3> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 4+ years of applied ML experience <p> <li> <li> <p> Strong background in the foundations of machine learning and building blocks of modern deep learning <p> <li> <li> <p> Proficiency in Python or Java and familiarity with design patterns <p> <li> <li> <p> Track record of building shipping and maintaining machine learning models in production <p> <li> <li> <p> Extensive experience in technologies such as PyTorch Tensorflow Scikitlearn Spacy NLTK application frameworks eg Flask <p> <li> <li> <p> Deep understanding of ML model implementation cycle eg feature engineering trainingserving AB test model selection etc algorithms eg xgboost time series models deep learning graph neural networks optimization and domains eg forecasting personalization and recommendation system NLP embedding representation <p> <li> <li> <p> Familiarity with MLOps concepts related and maintaining models in production such as testing versioning model registry retraining and monitoring <p> <li> <li> <p> Demonstrated ability to ramp up understand and operate effectively in new application business domains <p> <li> <li> <p> Good written and verbal communication skills You are confident in writing down and presenting your designs and decisions throughout the development lifecycle You are also comfortable providing and receiving feedback in an Agile environment <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Experience in recommendation systems forecasting models NLP techniques embedding representation approaches and statistical models <p> <li> <li> <p> Experience with Retrieval Augmented Generation Large Language Models and prompt engineering <p> <li> <li> <p> Knowledge of Java and system design concepts <p> <li> <li> <p> Understanding of Experience with CICD pipelines and automated deployment processes <p> <li> <li> <p> Experience with either AWS Azure or Google Cloud and technologies such as Spark Kafka Kubeflow GPU <p> <li> <ul> <h3> <strong> Location <strong> <h3> <p> This role will be and based in the US but is not eligible to be hired in NY WA CT CA and PA <p> <h3> <strong> Travel <strong> <h3> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <h3> <strong> What We Offer <strong> <h3> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h3> <strong> Twilio thinks big Do you <strong> <h3> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $13500 $169000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan and corporate bonus plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Customer Success Manager
Company: Sword Health
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> Sword Health is on a mission to free two billion people from pain as the worlds first and only endtoend platform to predict prevent and treat pain <p> <p> <p> <p> Delivering a 62 reduction in pain and a 60 reduction in surgery intent at Sword we are using technology to save millions for our 2500+ enterprise clients across three continents Today we hold the majority of industry patents win 70 of competitive evaluations and have raised more than $300 million from top venture firms like Founders Fund General Catalyst and Khosla Ventures <p> <p> <p> <p> Recognized as a Forbes Best Startup Employer in 2023 this award highlights our focus on being a destination for the best and brightest talent Not only have we experienced unprecedented growth since our market debut in 2020 but weve also created a remarkable mission and valuedriven environment that is loved by our growing team With a recent valuation of $2 billion we are in a phase of hyper growth and expansion and were looking for individuals with passion commitment and energy to help us scale our impact <p> <p> <p> <p> Joining Sword Health means committing to a set of core values chief amongst them to do it for the patients every day and to always deliver more than expected on behalf of our members and clients <p> <p> <p> <p> This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ and growing talented colleagues spanning two continents Your charge To help us build a painfree world powered by technology enhanced by people accessible to all <p> <p> <p> <p> <strong> WHO WE ARE <strong> <p> <p> <p> <p> Each year 2 billion people across the world are limited by physical pain By helping people live without pain they are free to do the things they love most with the people they loveand never miss a moment This is what we do We create and design new technologies to solve one of the biggest problems in healthcare taking care of our Physical Health SWORD Health SWORD is the worlds fastest growing digital musculoskeletal MSK care provider on a bold mission to free two billion people from acute chronic and postsurgical physical pain Our customers include some of the most progressive Fortune 100 and 500 companies as well as over 160+ other established businesses across the world <p> <p> <p> <p> The SWORD program allows members to complete a personalized physical therapy program from the comfort of home with continued support and supervision from one of our talented SWORD specialists SWORDs personalized care is more effective than traditional standards of care and has proven to deliver bestinclass clinical results Since breaking into the market less than two years ago SWORD has worked with insurers health systems and employers in the US Canada Europe and Australia to make high quality musculoskeletal care accessible to everyone <p> <p> <p> <p> This is an opportunity to join SWORD during a time of hyper growth and expansion After our recent $2bn valuation were excited to continue accelerating our impact by scaling with high caliber people with passion commitment and energy to create and deliver technologies services and products that drive human progress forward <p> <p> <p> <p> We welcome you to join our mission to make a difference on a grand scale and play a pivotal role with a global team at SWORD working alongside great people pioneering novel products and cutting edge technologies <p> <p> <p> <p> SWORD Health is looking for an entrepreneurial individual to join our fastpaced and dynamic Customer Success team You will work directly with customers and internal teams to onboard manage and grow SWORDs expanding portfolio of employer and health plan customers We are seeking Customer Success leaders who are comfortable managing a range of accounts who love building relationships with customers and who are laser focused on delivering results The ideal fit will be an organized detailoriented resourceful and naturally collaborative individual with a passion for delivering better health care to those who need it most <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Manage the endtoend client lifecycle for a growing list of enterprise customers drive onboarding employee engagement and the demonstration of value <p> <li> <li> <p> Build trusted amp strategic relationships with our customers understand their needs objectives and drive SWORDs clinical and economic outcomes to exceed them <p> <li> <li> <p> Own a strategic area of SWORDs Customer Success practice defining our strategy and constantly iterating the teams playbooks <p> <li> <li> <p> Monitor performance and deliver quantifiable amp qualitative insights to customers prove SWORDs impact via reporting regular meetings and quarterly business reviews <p> <li> <li> <p> Develop client account plans estimate total opportunity define key goalsmilestones and recommend investments needed to succeed <p> <li> <li> <p> Advocate for the needs of our customers internally work with internal teams to solve pain points and deliver high customer satisfaction scores <p> <li> <ul> <p> <p> <p> <strong> What you need to have <strong> <p> <ul> <li> <p> Passionate about bringing worldclass healthcare to those who need it <p> <li> <li> <p> 2+ years of experience in enterpriselevel customer success account management roles ideally in the digital health or benefits space with implementation experience <p> <li> <li> <p> Experience building relationships with team members customer stakeholders clevel executives and third party organizations <p> <li> <li> <p> Strong process orientation with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners <p> <li> <li> <p> Strong growth mindset and ability to influence via analytical and storytelling skills <p> <li> <li> <p> Strong project management skills ability to manage multiple customers and projects simultaneously keeping stakeholders aligned on key deliverables and timing <p> <li> <li> <p> Comfortable with small teams and adapting to ambiguous startup environments <p> <li> <li> <p> No ego highly collaborative goaloriented and confident comfortable working in ambiguity and generally being adaptable <p> <li> <ul> <p> <p> <p> <p> <p> <strong> US Sword Benefits amp Perks <strong> <em> Eligibility Fulltime employees regularly working 25+ hours per week <em> <p> <p> Comprehensive health dental and vision insurance <p> <p> Equity Shares <p> <p> Discretionary PTO Plan <p> <p> Parental leave <p> <p> 401k <p> <p> Flexible working hours <p> <p> Remotefirst Company <p> <p> Internet Stipend for remote working <p> <p> Paid Company Holidays <p> <p> Free Digital Therapist for you and your family <p> <p> <em> Eligibility Fulltime employees regularly working 25+ hours per week <em> <p> <p> <p> <p> <strong> Portugal Sword Benefits <strong> <p> <p> Health dental and vision Insurance <p> <p> Meal Allowance <p> <p> Equity Shares <p> <p> <p> <p> <strong> Portugal Sword Perks <strong> <p> <p> Remote Work Allowance <p> <p> Flexible working hours <p> <p> Work from home <p> <p> Unlimited Vacation <p> <p> Snacks and Beverages <p> <p> English Class <p> <p> Unlimited access to Coursera Learning Platform <p> <p> <p> <p> <p> <p> US Applicants Only Applicants must have a legal right to work in the United States and immigration or work visa sponsorship will not be provided <p> <p> <p> <p> SWORD Health which includes SWORD Health Inc and Sword Health Professionals consisting of Sword Health Care Providers PA SWORD Health Care Providers of NJ PC SWORD Health Care Physical Therapy Providers of CA PC complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age Ancestry Color Citizenship Gender Gender expression Gender identity Gender information Marital status Medical condition National origin Physical or mental disability Pregnancy Race Religion Caste Sexual orientation and Veteran status <p> <p> <p><p>
Content Specialist - Computer Science & Digital Literacy
Company: Renaissance
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> At Nearpod we believe teaching is the most important job in the world Every day we reach students through our learning platforms on Nearpodcom and Flocabularycom We have diverse backgrounds but a shared goal of putting teachers and students first in everything that we do We have won numerous awards including EdTech Digests 2018 Company of the Year Recently we were acquired by Renaissance to support the shared mission of accelerating learning for all Were looking for people with a lot of hustle a lot of empathy and a desire to do something meaningful Weve adopted a remotefirst culture and our diverse team is based across the US <p> <p> <p> <h2> Job Description <h2> <p> Do you have a deep understanding of K12 computer science technology applications and digital citizenshipliteracy instruction Do you enjoy diving into standards and developing learning experiences for students to move through gradelevel content Nearpod is looking for a computer science and digital fluency specialist to use their subject matter expertise to support content development for lessons on technology applications and digital proficiency as part of our 21st Century Readiness Program Content areas will include impacts of computing networks and systems design computer fundamentals digital literacy and practical technology concepts This role is essential to ensuring we are crafting content that aligns to market trends and to the needs of teachers students schools and districts <p> <p> <strong> Our Ideal Candidate <strong> <p> <ul> <li> <p> Passionate about computer science technology applications and digital citizenshipliteracy education with instructional experience in US classrooms <p> <li> <li> <p> Has a strong understanding of pedagogy and instructional design <p> <li> <li> <p> Has experience aligning or developing content for 21st century learning standards such as New York State K12 Computer Science and Digital Fluency Standards Texas Technology Applications TEKS or ISTE Standards for Students <p> <li> <li> <p> Demonstrates a deep understanding of national and state standards and of initiatives and trends related to 21st century learning computer science and digital literacy <p> <li> <li> <p> Approaches education through an equity lens and through culturallyresponsive teaching practices <p> <li> <li> <p> Takes a creative approach to curriculum and content development crafting engaging effective and inclusive content for all learners <p> <li> <li> <p> Thorough and values highquality work <p> <li> <li> <p> Trusted for followthrough efficiency and adherence to timelines <p> <li> <li> <p> Enjoys working on multiple projects and collaborating with a team committed to inspiring K12 learners and educators <p> <li> <ul> <p> We are seeking a hardworking selfmotivated candidate to perform the following functions <p> <ul> <li> <p> Support the optimization and development of computer science and digital literacy content on technology applications including defining the organization of content and the approach and scope for individual resources lessons and activities <p> <li> <li> <p> Develop exemplar content to meet the direction and vision of the project <p> <li> <li> <p> Create and optimize engaging readytouse lessons and activities evaluating and revising existing content where needed to meet the vision of the project <p> <li> <li> <p> Analyze and interpret computer science and digital fluency standards to effectively and accurately provide detailed lesson outlines <p> <li> <li> <p> Review lessons and activities and coach writers to help improve instructional design learning experience and subject matter knowledge and skill <p> <li> <li> <p> Provide guidance and support to other content teamsprojects in the development of computer science and digital literacy resources or understanding of those initiatives and standards <p> <li> <li> <p> Deliver projects on time and within scope <p> <li> <ul> <p> Ability to work part time about 2025 hours per week <p> <p> <p> <h2> Qualifications <h2> <p> <strong> Required Skills and Experience <strong> <p> <ul> <li> <p> Previous experience as a computer science and digital literacy subject matter expert andor curriculum designer <p> <li> <li> <p> Previous experience with creating standardsaligned curriculum resources at scale preferably at a district level or for an ed tech company focused on one or more components of computer science and digital fluency <p> <li> <li> <p> Empathy and effective communication and collaboration skills <p> <li> <li> <p> A love of learning and a growth mindset <p> <li> <li> <p> Adaptable to fastchanging initiatives <p> <li> <li> <p> Strong organizational and analytical skills <p> <li> <li> <p> Proficient in Google Suite specifically Sheets and Slides <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> All your information will be kept confidential according to EEO guidelines <p> <p> <strong> Salary Range $30hr <strong> <p> <p> LIRemote <p> <p> Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications At Renaissance we encourage all applications Roles evolve over time especially with innovation and you may be just the person we need for the future <p> <p> EQUAL OPPORTUNITY EMPLOYER <p> <p> Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law <p> <p> REASONABLE ACCOMMODATIONS <p> <p> Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition <p> <p> EMPLOYMENT AUTHORIZATION <p> <p> Applicants must be authorized to work for any employer in the United States We are unable to sponsor or take over sponsorship of an employment Visa at this time <p> <p> <p> <p> For information about Renaissance visit httpswwwrenaissancecom <p><p>
Senior Director of Platform Connectivity
Company: Workiva
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> <p> <p> <strong> Summary <strong> <p> <p> <p> <p> The Senior Director of Platform Connectivity is responsible for the successful deployment and adoption of our connected experience across the Workiva platform This includes directtocustomer consulting services amp support and success with our Partner network This role leads the Connected Center of Excellence team developing the strategy and executing on the operational plan for the team They will also work closely with other leaders throughout Workiva to develop our connected strategy <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Create the strategy and own the execution of implementation services and enablement for the connected experience <p> <li> <li> <p> Closely partner with our Global Services organization to effectively upskill and crosstrain all implementers on our connected experience <p> <li> <li> <p> Own and execute our connected experience strategy with Partners ensuring our Partners are enabled and capable of utilizing the connected experience with a high degree of success <p> <li> <li> <p> Translates company strategy to operational strategy for our Customer amp Partner Experience team CPX with specific emphasis on goals and metrics for the connected experience <p> <li> <li> <p> Partners with our Tech Team to provide product feedback and influence the roadmap <p> <li> <li> <p> Partners with our gotomarket teams to drive successful launches of new solutions and offerings <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <p> <p> Minimum Qualifications <p> <ul> <li> <p> Undergraduate degree or equivalent of education and experience in a related field <p> <li> <li> <p> 12+ years of experience in consulting software service delivery account management customer success or other relevant experience <p> <li> <ul> <p> <p> <p> Preferred Qualifications <p> <ul> <li> <p> Experience integrating data tofrom financialnonfinancial applications such as Oracle EPM Cloud or Onpremises OneStream Anaplan or Enterprise systems such as Workday Oracle EBS andor Fusion Cloud GL MS Dynamics or SAP including S4 HANA strongly preferred <p> <li> <li> <p> Prior experience with integration technology such as Informatica Boomi or Workato preferred <p> <li> <li> <p> Expertise in various data structures and schemas from a variety of ERP GRC GL FPampA or Analytics and Reporting solutions <p> <li> <li> <p> Strong understanding of API design philosophypatterns communication protocols SOAP REST JSON XML and encoding <p> <li> <li> <p> Exceptional customerfacing communication skills able to understand and articulate the needs of the client and deliver on those needs <p> <li> <li> <p> Strong ability to resolve issues with external Clevel customers <p> <li> <li> <p> Influencing collaboration and conflict resolution skills <p> <li> <li> <p> Ability to be proactive and selfdirected <p> <li> <li> <p> Excellent judgment and strong creative problemsolving skills <p> <li> <li> <p> Ability to work with all levels of management with proven Clevel relationshipbuilding capabilities <p> <li> <li> <p> Personal energetic adaptable and flexible with the ability to work successfully in a highenergy fastpaced rapidly changing environment is necessary must be able to multitask multiple projects processes programs and procedures simultaneously while working under pressure to meet deadlines organization goals and initiatives <p> <li> <ul> <p> <p> <p> Travel <p> <ul> <li> <p> 1025 <p> <li> <ul> <p> <p> <p> Working Conditions amp Physical Requirements <p> <ul> <li> <p> Reliable internet access for any period of time working remotely while not in a Workiva office <p> <li> <ul> <p> <p> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $15600000 $26500000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIMJ1 <p><p>
Customer Experience and Insights Manager - Enterprise
Company: Upwork
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> If youre an experienced CX leader whos ready to use data storytelling and insights to drive our teams to improve customers lives then this may be your dream job As the Customer Experience Manager for Upworks Enterprise Business Unit you will lead our VoC Voice of Customer function for Upworks Enterprise clients This role owns Enterprise VoC endtoend and will work with key stakeholders to ensure we are hearing from our customers throughout their journey and lifecycle You will report to the Director Customer 360 Advocacy <p> <h3> <strong> Your Responsibilities <strong> <h3> <ul> <li> <p> <strong> Drive VoC data collection <strong> Run our Enterprise NPS survey and partner with Enterprise stakeholders and product managers to identify opportunities for additional listening posts to capture customer feedback <p> <li> <li> <p> <strong> Build our VoC Enterprise journey maps <strong> Identify gaps in our understanding of the Enterprise experience to help us create a comprehensive 360° view of these customer journeys <p> <li> <li> <p> <strong> Interpret data <strong> Dive into data across sources from NPS surveys to everything in our natural language processing vendor unitQ to identify themes at scale and extrapolate statistically significant insights <p> <li> <li> <p> <strong> Communicate with strategic focus amp clarity <strong> Employ exceptional communication skills to deliver quantifiable and actionable insights to teammates leaders and stakeholders at various levels of the business <p> <li> <li> <p> <strong> Empathetic storytelling <strong> Engage both the head and heart for our Enterprise product leaders and teams providing them the understanding they need to prioritize and accomplish our customer experience goals <p> <li> <li> <p> <strong> Make prioritized and compelling recommendations <strong> Influence product roadmaps through compelling datadriven storytelling and business cases using operational customer and financial data so outputs meet business needs and are strategically aligned <p> <li> <li> <p> <strong> Learn the Enterprise product <strong> become an expert in the Upwork Enterprise product from the customers perspective <p> <li> <li> <p> <strong> Insights to action <strong> Manage our customer experience database for all Enterprise experiences ensuring all pain points are captured categorized and prioritized for product teams to take action <p> <li> <li> <p> <strong> Closedloop methodologies <strong> Educate and empower Enterprise teams to closetheloop with our customers including issue resolution prevention and communication <p> <li> <li> <p> <strong> Systems thinker <strong> Zoom out to see the big picture and dive into the details when appropriate keeping a pulse on the organizations larger strategy <p> <li> <ul> <h3> <strong> What it Takes to Catch our Eye <strong> <h3> <ul> <li> <p> Certified Customer Experience Professional CCXP <p> <li> <li> <p> Proven track record driving positive change in a complex environment <p> <li> <li> <p> Understands CX methods and tools ex NPS CES closedloop systems journey mapping <p> <li> <li> <p> Group facilitation skills with experience running internal workshops andor external customer advisory boards <p> <li> <li> <p> Experience delivering insights reports to crossfunctional teams including ability to provide direction while not having direct authority <p> <li> <li> <p> Growth mindset and a curiosity to lean into the latest industry data and best practice <p> <li> <ul> <h3> <strong> Come change how the world works <strong> <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwupworkcomcareerslifeatupwork rel=noopener noreferrer nofollow target=blank> Life at Upwork page <a> <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> LIRemote <p><p>
Account Executive - Mid-Market
Company: Sword Health
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> Sword Health is on a mission to free two billion people from pain as the worlds first and only endtoend platform to predict prevent and treat pain <p> <p> <p> <p> Delivering a 62 reduction in pain and a 60 reduction in surgery intent at Sword we are using technology to save millions for our 2500+ enterprise clients across three continents Today we hold the majority of industry patents win 70 of competitive evaluations and have raised more than $300 million from top venture firms like Founders Fund General Catalyst and Khosla Ventures <p> <p> <p> <p> Recognized as a Forbes Best Startup Employer in 2023 this award highlights our focus on being a destination for the best and brightest talent Not only have we experienced unprecedented growth since our market debut in 2020 but weve also created a remarkable mission and valuedriven environment that is loved by our growing team With a recent valuation of $2 billion we are in a phase of hyper growth and expansion and were looking for individuals with passion commitment and energy to help us scale our impact <p> <p> <p> <p> Joining Sword Health means committing to a set of core values chief amongst them to do it for the patients every day and to always deliver more than expected on behalf of our members and clients <p> <p> <p> <p> This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ and growing talented colleagues spanning two continents Your charge To help us build a painfree world powered by technology enhanced by people accessible to all <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <p> <p> <p> Manage and grow an assigned book of prospective business proactively identify opportunities and generate pipeline <p> <p> Meet and exceed annual sales targets <p> <p> Build and maintain strong relationships with key stakeholders at prospect organizations <p> <p> Develop and maintain a deep understanding of prospect needs and preferences and use this knowledge to anticipate and address prospect concerns <p> <p> Participate in regular business reviews with prospects to ensure product awareness and identify opportunities for growth inside each account <p> <p> Collaborate with crossfunctional teams to ensure high prospect satisfaction <p> <p> Utilize Salesforce to manage prospect interactions and track sales activities <p> <p> Strategically position products and present them to prospects showcasing value to their organization and members <p> <p> <p> <p> <strong> What You Need To Have <strong> <p> <p> <p> <p> 2+ years of experience B2B business development sales or inside sales experience preferably in healthcare strong preference for employee benefits <p> <p> Demonstrated track record of meeting or exceeding targets <p> <p> Excellent communication and interpersonal skills with the ability to build strong relationships with prospects and collaborate effectively with crossfunctional teams <p> <p> Willingness to travel as needed to meet with prospects and attend industry events <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> US Sword Benefits amp Perks <strong> <em> Eligibility Fulltime employees regularly working 25+ hours per week <em> <p> <p> Comprehensive health dental and vision insurance <p> <p> Equity Shares <p> <p> Discretionary PTO Plan <p> <p> Parental leave <p> <p> 401k <p> <p> Flexible working hours <p> <p> Remotefirst Company <p> <p> Internet Stipend for remote working <p> <p> Paid Company Holidays <p> <p> Free Digital Therapist for you and your family <p> <p> <em> Eligibility Fulltime employees regularly working 25+ hours per week <em> <p> <p> <p> <p> <strong> Portugal Sword Benefits <strong> <p> <p> Health dental and vision Insurance <p> <p> Meal Allowance <p> <p> Equity Shares <p> <p> <p> <p> <strong> Portugal Sword Perks <strong> <p> <p> Remote Work Allowance <p> <p> Flexible working hours <p> <p> Work from home <p> <p> Unlimited Vacation <p> <p> Snacks and Beverages <p> <p> English Class <p> <p> Unlimited access to Coursera Learning Platform <p> <p> <p> <p> <p> <p> US Applicants Only Applicants must have a legal right to work in the United States and immigration or work visa sponsorship will not be provided <p> <p> <p> <p> SWORD Health which includes SWORD Health Inc and Sword Health Professionals consisting of Sword Health Care Providers PA SWORD Health Care Providers of NJ PC SWORD Health Care Physical Therapy Providers of CA PC complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age Ancestry Color Citizenship Gender Gender expression Gender identity Gender information Marital status Medical condition National origin Physical or mental disability Pregnancy Race Religion Caste Sexual orientation and Veteran status <p> <p> <p><p>
Client Relationship Partner
Company: BetterUp
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> <strong> Lets face it a company whose mission is human transformation better have some fresh thinking about the employeremployee relationship <strong> We do We cant cram it all in here but youll start noticing it from the first interview Even our candidate experience is different And when you get an offer from us and accept it you get way more than a paycheck You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met yes each with their own personal BetterUp Coach and most importantly work that matters This makes for a remarkably focused and fulfilling work experience Frankly its not for everyone But for people with fire in their belly its a gamechanging careerdefining soullifting move <strong> Join us and we promise you the most intense and fulfilling years of your career doing lifechanging work in a fun inventive soulful culture <strong> If that sounds excitingand the job description below feels like a fitwe really should start talking <p> <p> <strong> What youll do <strong> <p> <p> <strong> Drive Account Strategy and Growth <strong> <p> <ul> <li> <p> Develop account strategy in close conversation with customer executives and BetterUp leadership <p> <li> <li> <p> Own expansion and renewal targets for named accounts <p> <li> <li> <p> Responsible for driving programmatic success metrics such as usage and engagement triage support requests and maintaining relationship with both Executives and program managers at our partners <p> <li> <li> <p> Develop new relationships in strategic accounts through prospecting networking and partnership with BetterUp marketing team <p> <li> <li> <p> Lead commercial conversations with customers ensuring end to end success of the contracting process <p> <li> <ul> <p> <strong> Generate and Nurture Enduring Customer Relationships <strong> <p> <ul> <li> <p> Navigate complex matrixed organizations and identify champions internally <p> <li> <li> <p> Consult and coach customers on Talent and HR strategy and demonstrate how BetterUp aligns to our customers business objectives <p> <li> <li> <p> Serve as a primary point of contact to drive member engagement and demonstrable results <p> <li> <ul> <p> <strong> Internal Relationship Building and Management <strong> <p> <ul> <li> <p> Strong internal crossfunctional collaboration <p> <li> <li> <p> Work with the postsales team DM to ensure optimal communications and alignment including collaboration on account strategy account opportunities politics stakeholder identification member utilization and adoption Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team <p> <li> <li> <p> Collaborate with the BU Product and Engineering teams follow processes and procedures when it comes to client asks Roadmap prioritization On the inverse work with products to get them the beta customers they need <p> <li> <ul> <p> <p> <p> <strong> If you have some or all of the following please apply <strong> <p> <ul> <li> <p> Minimum of 7 years sales experience with 5+ years of MidMarket or Enterprise consultative selling <p> <li> <li> <p> Experience selling to CXOs at Fortune 5000+ <p> <li> <li> <p> Track record of overachieving consistently ranking in the top 1020 of the company <p> <li> <li> <p> Experience personally leading and closing 6+ month multibuyer $500K+ deals <p> <li> <li> <p> An unrelenting drive to learn succeed and lead by example <p> <li> <li> <p> Prior experience selling into CHRO and Heads of LampDTalentTransformation work ideal not required <p> <li> <li> <p> Exceptional executive presence selling to CXO compelling written and verbal communication <p> <li> <li> <p> High emotional intelligence EQ that drives empathy strong influence negotiation and problemsolving <p> <li> <li> <p> Processdriven meticulously organized and selfmotivated <p> <li> <li> <p> Technical proficiency and specifically skilled using Salesforce to manage sales cycles <p> <li> <li> <p> Ability to adapt and iterate on your sales motion in a startup selling environment <p> <li> <ul> <p> <strong> Benefits <strong> <p> <p> At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community <p> <ul> <li> <p> Access to BetterUp coaching one for you and one for a friend or family member <p> <li> <li> <p> A competitive compensation plan with opportunity for advancement <p> <li> <li> <p> Medical dental and vision insurance <p> <li> <li> <p> Flexible paid time off <p> <li> <li> <p> Per year <p> <ul> <li> <p> All federalstatutory holidays observed <p> <li> <li> <p> 4 BetterUp Inner Work days <a class=fontbold underline fontbold underline fontbold underline href=httpswwwbetterupcoinnerwork rel=noopener noreferrer nofollow target=blank> httpswwwbetterupcoinnerwork <a> <p> <li> <li> <p> 5 Volunteer Days to give back <p> <li> <li> <p> Learning and Development stipend <p> <li> <li> <p> Company wide Summer amp Winter breaks <p> <li> <ul> <li> <li> <p> Yearround charitable contribution of your choice on behalf of BetterUp <p> <li> <li> <p> 401k self contribution <p> <li> <ul> <p> We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply BetterUp Inc provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran status In addition to federal law requirements BetterUp Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <p> <p> At BetterUp we compensate our employees fairly for their work Base salary is determined by jobrelated experience educationtraining residence location as well as market indicators The range below is representative of base salary only and does not include equity sales bonus plans when applicable and benefits This range may be modified in the future <p> <p> The base salary range for this role is $94013 $177100 <p> <p> If you live in New York the base salary range for this role is $125350 $177100 New York City $109055 $154077 Nassau Newburgh $94013 $132825 Albany Buffalo Rochester Syracuse <p> <p> <em> Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family By submitting your application you acknowledge that your personal information will be processed in accordance with our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwbetterupcomapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to supportbetterupco <em> <p> <p> LIRemote <p><p>