Best-In-Class Benefits Jobs in New York City, NY

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Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Frequently Asked Questions

What are the typical salary ranges for Best‑In‑Class Benefits roles by seniority?
Entry‑level Benefits Coordinators earn roughly $70k‑$90k annually. Mid‑level Benefits Analysts command $90k‑$120k. Benefits Managers typically earn $120k‑$160k. Directors of Benefits can expect $160k‑$210k, while VPs of Benefits or Head of Benefits often see $210k‑$270k plus bonuses.
What skills and certifications are required for Best‑In‑Class Benefits positions?
Core skills include benefits administration, HRIS proficiency (Workday, SAP SuccessFactors, Gusto), data analytics (SQL, Power BI, Tableau), vendor negotiation, and compliance knowledge (ERISA, HIPAA). Certifications such as CEBS, SHRM‑CP/SHRM‑SCP, HR Analytics Professional (HRAP), and platform‑specific credentials (Workday HCM Analyst, SAP HCM Certification) are highly valued.
Is remote work available for Best‑In‑Class Benefits roles?
Yes, most benefits positions can be fully remote or hybrid. Companies often require occasional on‑site meetings for vendor onboarding or employee town halls, but data‑driven benefits work is largely location‑agnostic.
What career progression paths exist within Best‑In‑Class Benefits?
A typical ladder starts with Benefits Coordinator → Benefits Analyst → Benefits Manager → Director of Benefits → VP of Benefits or Head of Benefits. Advancement often involves expanding from plan design to strategic partnership, leading cross‑functional teams, and influencing corporate HR policy.
What industry trends are shaping Best‑In‑Class Benefits today?
Digital benefits platforms are replacing paper plans; AI is used to personalize benefit recommendations; wellness and mental‑health programs are expanding; remote‑first benefit strategies are being implemented; global compliance with data privacy (GDPR, CCPA) is tightening; and ESG metrics are increasingly linked to benefit offerings.

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