Bringing Our Heart To Every Moment Of Your Health Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Bringing Our Heart To Every Moment Of Your Health roles?
Entry‑level positions start around $70,000–$90,000 annually. Mid‑level roles earn $90,000–$130,000, reflecting advanced expertise in FHIR integration or AI model deployment. Senior positions and lead engineers command $130,000–$170,000, often inclusive of performance bonuses tied to patient outcome metrics.
What skills and certifications are required for these positions?
Core technical skills include Python, Java, SQL, and cloud platforms (AWS, Azure). Proficiency with HL7 v2/v3, FHIR resources, and secure messaging (HIPAA / ISO 27001) is mandatory. Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS), HIPAA Privacy & Security Practitioner, and Certified EHR Specialist elevate candidacy.
Is remote work available for Bringing Our Heart To Every Moment Of Your Health positions?
Yes. Many software development, data science, and compliance roles offer fully remote or hybrid options. Employers provide VPN access to secure EHR databases, collaboration tools (Jira, Confluence), and remote audit compliance training to maintain HIPAA integrity.
What career progression paths exist within this category?
Typical trajectories begin as junior developer or analyst, advancing to senior engineer, team lead, or product owner. Experienced professionals may transition into clinical informatics, chief technology officer, or health policy advisor roles, especially within organizations focused on value‑based care and AI ethics.
What industry trends are shaping Bringing Our Heart To Every Moment Of Your Health careers?
Key trends include AI‑driven diagnostic algorithms, real‑time interoperability via FHIR, patient engagement through mobile health apps, and expansion of telehealth services. Regulatory shifts toward value‑based reimbursement and stringent data privacy laws are creating demand for specialists who can navigate compliance while innovating patient‑centric solutions.

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