Commitment To Diversity And Inclusion Jobs in New York City, NY

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Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Frequently Asked Questions

What are typical salary ranges for C4DI roles by seniority?
Entry‑level DEI Coordinators earn $60k–$80k; mid‑level Managers earn $90k–$120k; Senior Managers or Directors earn $130k–$170k; Chief Diversity Officers command $180k–$250k+ depending on company size and industry.
What skills and certifications are required for C4DI positions?
Key skills include data analytics (SQL, Tableau, Power BI), people analytics, equity audit methodology, program design, stakeholder engagement, and knowledge of ADA and EEOC regulations. Certifications such as SHRM‑CP, SHRM‑SCP, CIPD, Certified Diversity Professional (CDP), and Certified Inclusion Practitioner (CIP) are highly valued.
Are C4DI roles available for remote work?
Yes. Many organizations offer hybrid or fully remote C4DI roles, leveraging cloud‑based analytics platforms, virtual collaboration tools (Slack, Teams) and digital training systems. Remote work is common for program leads, data analysts, and consultants.
What career progression paths exist in the C4DI field?
Typical progression: DEI Coordinator → DEI Manager → DEI Director → VP of Inclusion → Chief Diversity Officer. Advancement requires expanding strategic influence, leading larger teams, publishing impact reports, and securing cross‑departmental sponsorship.
What industry trends are shaping the future of C4DI roles?
Current trends include integrating inclusion into AI ethics and product design, using people analytics for real‑time equity monitoring, gamifying diversity training, prioritizing intersectionality, and embedding DEI metrics into ESG reporting. Organizations are also expanding accessibility mandates and adopting inclusive hiring platforms.

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