Competitive Service Jobs in New York City, NY

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Looking for Competitive Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the New York City, NY area.

Domain Trainer - Compensation and Benefits

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and advanced Excel skills.

Internship: SAP Consultant in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The text promotes an IBM Consulting internship program emphasizing career growth, client collaboration, and skill development in SAP consulting. It highlights opportunities for fresh graduates, required academic qualifications, and the benefits of joining a dynamic team with innovative problem-solving capabilities.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The IBM SAP Consulting Internship Program offers a 6-month part-time training program for students pursuing a career in SAP. The program aims to prepare and develop students for SAP Developer roles. Successful completion of the program opens doors for further development. The program requires advanced English, availability for 30-35 hours of weekly internships in Mexico City, knowledge of algorithms, data structures, databases, and basic knowledge of Java, Javascript, Angular or React, Nodejs. Preferred qualities include creativity, proactivity, discipline, and a willingness to learn constantly.

Salesforce Technical Architect - Public Sector (State and Local Govt)

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes a role within IBM's Salesforce Practice team, focusing on State & Local Government clients. The position involves shaping and proposing innovative solutions using Salesforce, IBM Consulting AI, and Asset-based capabilities. The role requires deep platform expertise, understanding of client needs, and procurement processes. Responsibilities include collaborating with teams, designing solutions, delivering presentations, leading discovery sessions, providing expertise on best practices, and mentoring junior resources.

Senior Digital Asset Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

IBM is seeking a Senior Sales Leader to lead enterprise sales for IBM Digital Asset Haven, a full-stack digital asset platform. The role focuses on tier-one banks, governments, and regulated financial institutions, driving strategic digital asset deals. Key responsibilities include owning the sales cycle, developing go-to-market strategies, engaging with senior decision-makers, positioning IBM Digital Asset Haven for end-to-end digital asset management, building collaborations with core banking vendors and payment providers, structuring and negotiating complex digital asset deals, providing feedback to product engineering and marketing teams, and achieving sales and pipeline development targets.

Back End Engineer

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.

AR Customer Service Representative

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The job description outlines a customer service role at IBM Consulting, focusing on handling inbound calls, resolving payment issues, and collaborating with internal teams to ensure timely resolution of customer problems. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Full Stack Engineer Solution Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting with global client collaboration, focusing on hybrid cloud and AI innovation. The role combines full-stack engineering, architectural decision-making, and DevOps practices. It requires expertise in Java, Angular, microservices, and CICD pipelines, with opportunities for mentorship and cross-functional teamwork.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.

Domain Trainer - Learning

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and trainer education background.

Accounts Payable Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Procure-to-Pay (P2P) Specialist role. The role involves various responsibilities related to vendor data management, invoice processing, stakeholder collaboration, payment handling, and statement reconciliation. The position requires a bachelor's degree in accounting, finance, or a related field, along with intermediate knowledge of Excel and experience with accounting software or ERP systems. The role is based in Naga City, Cam Sur, and requires flexibility to work in shifts and onsite full-time.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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