Competitive Service Jobs in Remote

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Looking for Competitive Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Remote area.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Sr. Technical Manager, Customer Workflow Expert Services

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sr. Manager, Customer & Industry Workflow. The role involves leading a team of consultants to deliver high-quality work related to Customer Service, providing technical leadership, and driving customer satisfaction. Key responsibilities include hiring and managing high-performing experts, supporting sales teams, partnering with internal teams, and managing multiple complex initiatives. The ideal candidate should have 3+ years of leadership experience, 5+ years of consulting experience, and significant experience in Customer Service and/or FSM digital transformations. Outstanding communication skills, dedication to customer success, and strong interpersonal skills are essential. Up to 50% travel annually is required.

Vendor Management Coordinator

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a skilled Vendor Management professional with a proven track record. The role involves collaborating with cross-functional teams, managing vendor relationships, conducting market research, and driving continuous improvement initiatives. Requirements include a Bachelor's degree, previous experience in vendor management or procurement, strong analytical and negotiation skills, and excellent communication abilities. The company values diversity and inclusivity, and is an equal opportunity employer.

Partner Account Manager - Eastern Europe

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open-core software company, is seeking a Partner Account Manager (Ecosystem Sales Manager) for Eastern Europe and Israel. The role involves leading major ecosystem partner initiatives, developing strategic plans for partner growth, and ensuring sales targets are met. The ideal candidate should have experience in selling software development tools, a strong network in the Eastern Europe and Israel partner ecosystem, and fluency in Russian and English.

Strategic Account Service Manager (REMOTE)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Strategic Account Service Manager (SASM) to identify and pursue new business opportunities, handle and develop key service accounts, and promote the IES product portfolio. The SASM will maintain long-lasting customer relationships, drive service activities, and collaborate with cross-functional teams. The role involves managing all elements of the service process, from installations to customer relationship management. The ideal candidate should have 3+ years of management experience in field service, account management, or program management within analytical instrument markets, a Bachelor's degree, and strong market knowledge. Thermo Fisher Scientific offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Federal Enterprise Account Executive - Remote

Company: Ansys

Location: Roanoke, VA / Remote

Posted Jan 22, 2025

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Sr Enterprise Account Executive - Services

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to connect people, systems, and processes for smarter, faster, and better ways to work. The job posting is for a sales role based in Atlanta, GA, requiring 10+ years of sales experience in software or solutions. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Senior lead, IT cloud consulting

Company: Kyndryl

Location: Lille, France / Remote

Posted Jan 22, 2025

Kyndryl is inviting applications for a passionate and driven IT/Cloud Consultant to join their team. The role offers ground-floor opportunities with unstoppable growth potential, focusing on large enterprise, fast-track infrastructure projects. The successful candidate will be a strategic decision-maker, trusted advisor, and thought leader, contributing to the development of practice resources. Kyndryl values diversity, inclusion, and offers extensive learning programs and benefits.

Design Director, Global Brand

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Design Director to lead its brand and strategy team. The role involves developing and scaling the ServiceNow brand identity, driving a design-led vision, and fostering an inclusive design culture. The ideal candidate should have 12+ years of design experience, 7+ years of people management, and a proven track record in leading integrated brand efforts. They must be comfortable with creative tools, have strong communication skills, and be able to influence marketing and business leadership.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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