Comprehensive Benefits Package Jobs in Knoxville, TN
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PC and Test Support II
Company: GXO Logistics, Inc.
Location: Memphis, TN
Posted Apr 25, 2024
GXO is seeking a data analyst for a 2nd shift position, Monday - Friday, 5:00pm - 1:30am. The role involves maintaining RF and EVDO equipment, performing preventive maintenance, building metrics reports, tracking and analyzing data, assisting with ISO audits, and performing administrative functions. The ideal candidate will have 1 year of experience as a data analyst, familiarity with tech support and IT processes, and an associate degree or equivalent. GXO offers a positive work environment, opportunities for career growth, and competitive benefits.
Senior Counsel - Aristocrat Gaming
Company: Aristocrat
Location: Nashville, TN
Posted Apr 26, 2024
<p><strong><b>Summary<b><strong> <p> <p>We are an entertainment and content creation company powered by technology and pushing the boundaries of innovation and creativity to create worldleading gaming content <p> <p>As an ASX listed company headquartered in Sydney Australia weve grown from humble beginnings to boast more than 7000 employees across 20 locations around the world united by the common mission to Bring Joy to Life Through the Power of Play <p> <p>Through our three operating units Aristocrat Gaming landbased RMG Pixel United encompassing the Product Madness Plarium and Big Fish Games business units and Anaxi online RMG we provide worldleading mobile and casino games which entertain millions of players across the globe every day <p> <p>Connection and integrity are at the heart of everything we do We put the wellbeing of our people first by giving employees the tools they need to grow be inspired and be the best they can be every day We also strive to lead the way in responsible gameplay and set new standards in company governance and sustainability to support a better brighter future full of play <p> <p>We aim to create an environment where individual differences are valued and celebrated and all employees can realize their potential We welcome and encourage applications from all people regardless of age gender race ethnicity cultural background disability status or LGBTQ+ identity Certified as a Great Place to Work GPTW in 2021 for the first time in Australia and the United States and for the sixth time in India <p> <p><strong><b>What Youll Do<b><strong> <p> <p>The Senior Counsel Gaming will report to the Assistant General Counsel Gaming and is responsible to assist the Aristocrat Gaming legal team with providing legal support to all aspects of Aristocrat Gamings commercial activities and gaming transactions as needed The successful individual will provide bestinclass legal services efficiently timely and in a costeffective manner by anticipating addressing and creatively resolving legal issues and providing counsel in a manner that optimizes business results The position is based in the United States and may work from one of the Groups local offices Las Vegas and Franklin Hybrid schedules are currently allowed <p> <p><b>Business Unit Support<b> <p> <ul><li>Serve as a legal partner for the Aristocrat Gaming business as directed by the supervising attorney<li> <li>Provide support for wideranging general commercial matters including logistics supply chain real property technology provider relationships and additional commercial and gaming matters as assigned<li> <li>Provide accurate and timely legal services to business partners including analyzing researching reviewing interpretation dispute resolution drafting and negotiating<li> <li>Lead or assist with the assessment of proposed transactions and the development of deal structures to minimize legal and business risks<li> <li>Interpret and advise applicable business units concerning relevant laws and regulations<li> <li>Promote seamless teamwork and become an essential strategic partner to the business by aiding in their strategic goals and objectives making internal customer experience a competitive advantage<li> <li>Create and deliver crosschannel educational presentations and tools about relevant legal issues<li> <ul><p><b>General Support<b> <p> <ul><li>Work on special projects where analysis of situations or data requires an indepth evaluation of variable factors<li> <li>Analyze legal issues impacting the business evaluate options and recommend mitigating actions<li> <li>Support and role model the Legal Teams Drive to Thrive strategy<li> <li>Deliver timely and solutionfocused legal services while managing cash flow and achieving budget targets<li> <li>Operate as a sustainability champion by providing advice and counsel to our business clients and ensuring that all initiatives meet legal requirements and advance our reputation<li> <li>Manage external counsel resources<li> <li>Champion a commitment to honesty integrity and responsible corporate behavior by fostering a compliance culture within the organization where employees feel comfortable reporting potential violations or misconduct<li> <li>Assist with the development and training of junior attorneys and paralegals<li> <li>Consistently demonstrate a commitment to the values of the Legal Team<li> <li>Consistently demonstrate a commitment to developing the core competencies of leading self leading others leading the business leading the management of risk amp compliance and leading for the future<li> <ul><p><strong><b>What Were Looking For<b><strong> <p> <ul><li>A Juris Doctorate from an accredited law school and a member in good standing with a State Bar<li> <li>Seven 7 years minimum experience as a commercial attorney either with a law firm corporation or both<li> <li>Significant experience with logistics supply chain real estate technology contracts and general commercial contracts strongly preferred<li> <li>Experience with both USA and international contracts preferred<li> <li>Ability to work autonomously as well as crossfunctionally with other teams and to influence and build effective working relationships with individuals at all levels of the organization<li> <li>Ability to manage competing priorities simultaneously drive numerous projects identify and resolve business issues and earn the confidence of executive business partners<li> <li>Excellent interpersonal communication drafting and negotiation skills<li> <li>Exceptional business judgment and analytical skills<li> <li>Experience handling all aspects of commercial contracts<li> <li>Comfort and familiarity with existing and emerging technology<li> <li>Ability to work in a dynamic fastpaced metricdriven environment and adapt quickly to changing priorities<li> <li>Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business<li> <ul><p><strong><b>Why Aristocrat<b><strong> <p> <p>Aristocrat is a world leader in gaming content and technology and a toptier publisher of freetoplay mobile games We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games And while we focus on fun we never forget our responsibilities We strive to lead the way in responsible gameplay and to lift the bar in company governance employee wellbeing and sustainability Were a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play <p> <p>We aim to create an environment where individual differences are valued and all employees have the opportunity to realize their potential We welcome and encourage applications from all people regardless of age gender race ethnicity cultural background disability status or LGBTQ+ identity We offer a range of flexible working options through allflex our flexible hybrid work model and invite you to have a conversation with us about flexible working EEO MFDV <p> <ul><li>World Leader in Gaming Entertainment<li> <li>Robust benefits package<li> <li>Global career opportunities<li> <ul><p><strong><b>Our Values<b><strong> <p> <ul><li>All about the Player<li> <li>Talent Unleashed<li> <li>Collective Brilliance<li> <li>Good Business Good Citizen<li> <ul><p>The US based roles may require registration with the Nevada Gaming Control Board NGCB andor other gaming jurisdictions in which we operate <p> <p><strong><b>Travel Expectations<b><strong> <p> <p>Up to 25<p>
IT Project Management Senior Advisor
Company: Cigna
Location: Nashville, TN
Posted Apr 26, 2024
<p><strong>This is a temporary role through Magnit for a leading healthcare insurance company in the US <strong> <p> <p><strong>Position Notes<strong> <p> <ul><li>Monday Friday 8am5pm CST <li> <li>Remote position <li> <li>Prefers to have candidates near a Cigna location in the event contractors are asked to eventually report on site Preferred locations are Nashville TN and St Louis MO<li> <li>Associates Degree required with at least 10+ years experience <li> <li>Strong business skills and ability to work autonomously are a must<li> <li>Contract to hire<li> <ul><p><strong>Responsibilities<strong> <p> <ul><li>Provides counsel and advice to top management on significant IT Project Management matters often requiring coordination between organizations Responsible for managing directing and planning multiple complex projects or occasionally one highlycomplex project consisting of one or more project teams Responsible for coordinating scheduling and assigning project tasks team building maintaining working relationships with client functional areas outside of IT<li> <li>Applies project development methodologies and reporting techniques to indicate project status<li> <li>May manage and direct one or more project teams of project managers specialists analysts and programmers to meet complex project objectives<li> <li>Reviews evaluates and formulates project plans schedules and budgets<li> <li>Allocates staff and budget resources to meet changing corporate needs<li> <li>Identifies and negotiates schedules milestones and resources required to meet project objectives<li> <li>Organizes and guides project operations through the use of methodologies accepted by the industry<li> <li>Evaluates progress and reports progress in terms of quality and performance metrics common to IT projects<li> <li>Modifies schedules as required<li> <li>Works with client departments to coordinate systems testing installation training and support<li> <li>Keeps informed of technical and managerial advances in IT<li> <li>Focuses on providing thought leadership and technical expertise across multiple disciplines<li> <li>Recognized internally as the goto person for the most complex IT Project Management assignments<li> <ul><p><strong>Hourly Pay Rate Range dependent on location experience expectation<strong> <p> <ul><li>The pay range that Magnit reasonably expects to pay for this position is $5362$7149hour W2<li> <li>Benefits Medical Dental Vision 401K provided minimum eligibility hours are met<li> <ul>
AVP, Growth
Company: Thyme Care
Location: Nashville, TN
Posted Apr 23, 2024
Thyme Care is a health tech company dedicated to improving cancer care quality, experience, and outcomes while reducing costs. The AVP of Growth role involves expanding partnerships with health plans, managing relationships, and identifying client needs. Success in this role requires a member-centric approach, purposeful action, seeking diverse perspectives, and relevant industry experience. Thyme Care values acting with members in mind, moving with purpose, and seeking diverse perspectives. The company is committed to promoting health and well-being, and has a mandatory COVID-19 vaccination policy. Salary ranges are competitive and based on factors like qualifications, experience, and geography.
Legal Operations Manager
Company: Thyme Care
Location: Nashville, TN
Posted Apr 25, 2024
Thyme Care is a healthcare technology company dedicated to improving cancer care quality, experience, and outcomes while reducing costs. They partner with health plans, employers, and providers to deliver enhanced care through a technology-enabled Care Team and seamless integration with providers. The Legal Operations Manager role involves managing projects, implementing tech-enabled legal processes, developing reports, ensuring secure record-keeping, and assisting with compliance programs. The ideal candidate has an associate's or bachelor's degree, 3+ years of legal operations experience, proficiency with G Suite and contract management tools, and a bias for action.
Application Developer II, Fully Remote
Company: Centauri Health Solutions, Inc
Location: Nashville, TN
Posted Apr 22, 2024
<p>Centauri Health Solutions provides technology and technologyenabled services to payors and providers across all healthcare programs including Medicare Medicaid Commercial and Exchange In partnership with our clients we improve the lives and health outcomes of the members and patients we touch through compassionate outreach sophisticated analytics clinical data exchange capabilities and datadriven solutions Our solutions directly address complex problems such as uncompensated care within health systems appropriate riskadjusted revenue for specialized subpopulations and improve access to and quality of care measurement Headquartered in Scottsdale Ariz Centauri Health Solutions employs 1700 dedicated associates across the country Centauri has made the prestigious Inc 5000 list since 2019 as well as the 2020 Deloitte Technology Fast 500™ list of the fastestgrowing companies in the US For more information visit wwwcentaurihscom <p> <p><strong>Role Overview<strong> <p> <p>Centauri Health Solutions seeks an experienced NET Application Developer to join our remote team <p> <p>The Application Developer II uses a combination of application and database development skills to create troubleshoot and maintain usable and efficient application systems analyze integrate and enable secure access to large data set assess application and code quality document solutions assess and report on opportunities and risks <p> <p><strong>Role Responsibilities<strong> <p> <ul><li>Design develop and test enhancements and other changes to Centauris applications<li> <li>Code test and troubleshoot applications utilizing the appropriate tools<li> <li>Confer with users to gain understanding of changes needed<li> <li>Resolve questions of program intent data input output requirements<li> <li>Design and develop internal checks controls and logs<li> <li>Create unit tests and automated regression tests<li> <li>Evaluate dependencies and interrelationships between programs to determine for example whether and where a proposed change might cause unintended effects<li> <li>Share information and solutions with team members<li> <li>Actively learn new technologies and apply that knowledge to improve the user experience or productivity<li> <li>Other duties as assigned<li> <ul><p><strong>Role Requirements<strong> <p> <p>Requires 3+ years professional Microsoft NET development experience including <p> <ul><li>The NET developer tool stack including the framework Visual Studio SQL Server Management Studio Azure DevOps<li> <li>Common application design patterns project types and languages C required<li> <li>Relational database analysis and design data modeling query processing and optimization<li> <li>TSQL Microsoft SQL Server ORM frameworks<li> <li>Front end technologies including JavaScript package management CSS preprocessors and frameworks Angular preferred<li> <li>IT best practices including development lifecycle configuration management deployment of new versions of applications implementation planning troubleshooting monitoring and support<li> <li>Experience with Windows services message brokers eg RabbitMQ Azure Cloud services low code<li> <li>Bachelors Degree or an equivalent combination of education and experience a solid academic foundation in software development preferred<li> <ul><p>We believe strongly in providing employees a rewarding work environment in which to grow excel and achieve personal as well as professional goals We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off a matching 401k program tuition reimbursement annual salary reviews a comprehensive health plan the opportunity to participate in volunteer activities on company time and development opportunities This position is bonus eligible in accordance with the terms of the Companys plan <p> <p>Centauri currently maintains a policy that requires several inperson and hybrid office workers to be fully vaccinated New employees in the mentioned categories may require proof of vaccination by their start date The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal state and local law <p> <p>Factors which may affect starting pay within this range may include geographymarket skills education experience and other qualifications of the successful candidate <p> <p>This position is bonus eligible in accordance with the terms of the Companys plan <p> <p><strong>Other details<strong> <p> <ul><li> Pay Type Salary<li> <li> Min Hiring Rate $7760000<li> <li> Max Hiring Rate $11170000<li> <ul><p>Apply Now<p>
Sales - Minimal Experience Needed
Company: National General Insurance
Location: Nashville, TN
Posted Apr 23, 2024
<p><b>Job Description<b> <p> <p><b> Direct Auto Insurance is an Allstate Business <b> <p> <p>Want to grow your sales career with one of the fastest growing auto insurers in the country Start a new career in a performancedriven environment where youre recognized and rewarded for your results <p> <p><b>If you are ready to start working in a fun amp exciting environment where making a difference matters then apply to join our team today<b> <p> <p>What makes Direct Auto Insurance unique <p> <ul><li>4 weeks of PTO amp uncapped commission<li> <li>No insurance license NO PROBLEM We offer paid licensing training<li> <li>Ability to sell a multitude of industryleading products through retail stores and phone<li> <li>Entrepreneurial performancebased and resultsfocused culture<li> <li>Multitiered and comprehensive paid training program<li> <li>Comprehensive benefits<li> <ul><p><b>Minimum Skills and Competencies<b> <p> <ul><li>High school diploma or GED<li> <li>Demonstrated ability to provide excellent customer service and develop and maintain customer relationships<li> <li>Experience or strong willingness to develop key relationships and market our products within community organizations and the local business community<li> <li>Strong computer skills and working knowledge of MS Office applications<li> <li>Highly motivated to market and sell in multiproduct environment where cross selling and customer retention is essential to sales budget attainment<li> <li>Must possess effective verbal and written communication skills<li> <li>PropertyCasualty license preferred but not required<li> <li>Ability to acquire PropertyCasualty license as part of our training program within 90 days of hire<li> <li>High level of initiative drive or desireopenness to learn new skills and information<li> <li>Must have passion high level of initiative autonomy and be selfmotivated<li> <ul><p>This great opportunity provides the opportunity for motivated individuals to obtain industry experience working in a sales and customer support role while preparing and training to become a Licensed Insurance Sales Agent Paid classroom and handson training is provided to assist trainees in the active pursuit of State PropertyCasualty and Life and Health Licenses Individual will assist customers complete marketing activities and help with all office functions under direct guidance of an Agent or Lead Sales Agent Once licensed this position is responsible for the profitable growth and the attainment of business goals by marketing and servicing Direct Auto products including but not limited to Auto Life Auto Club and Roadside Assistance to new and existing customers Assist walkin customers support office operations and market our products outside of the office via marketing calls and visits Responsible for monitoring key competitors in the local market area and making suggestions on initiatives that could improve Direct Autos position in the marketplace and responsible for sales administration and reporting activities <p> <p>LIED2 <p> <p>Compensation The average annualized Total Cash Compensation in 2022 was $40160 Total compensation includes $17 Hourly Base $35360 Annual + monthly performancebased incentive Average monthly incentive payout for 2022 was $400 $4800 Annual <p> <p>Incentive based on productivity incentive payments are not guaranteed and are governed by the terms of the applicable sales bonus plan which is subject to change at National Generals discretion <p> <p>National General Holdings Corp is an Equal Opportunity EO employer VeteransDisabled and other protected categories All qualified applicants will receive consideration for employment regardless of any characteristic protected by law Candidates must possess authorization to work in the United States as it is not our practice to sponsor individuals for work visas <p> <p>In the event you need assistance or accommodation in completing your online application please contact NGIC main office by phone at 336 4352000<p>
Communications and Marketing Coordinator
Company: Aerial Group
Location: Nashville, TN
Posted Apr 23, 2024
<p><span><span><span><span><span><span>Role Overview<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>The Communications amp Marketing Coordinator will play a pivotal role in crafting and executing comprehensive communication strategies while also spearheading marketing initiatives for Aerial Recovery Reporting directly to the COO this role involves coordinating with internal and external stakeholders to ensure effective communication and promotion of the organizations mission events and activities<span><span><span><span><span><span><p> <p> <br ><p><p><u><span><span><span><span><span><span>Responsibilities<span><span><span><span><span><span><u><p> <ul><li><span><span><span><span><span><span>Strategic Communications<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Develops and executes annual strategic communication plans aligned with organizational goals<span><span><span><span><span><span><span><span><span><span><span><span> Produces the following communications materials<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Creates Newsletters<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Creates fundraising and promotes campaigns<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Publishes and promotes online courses<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Publishes and promotes event registrations<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Maintains and grows Aerial Recoverys Facebook Instagram YouTube and LinkedIn accounts<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Maintains regular updates on the Aerial Recovery website <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Creates press releases and interview talking points<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Coordinates media production to promote initiatives events and missions <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Organizes footage and content for events and deployments<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Coordinates and publishes SITREPs for disaster relief operations<span><span><span><span><span><span><li> <ul><li> <ul><li> <ul><ul><li><span><span><span><span><span><span>Marketing Initiatives <span><span><span><span><span><span><span><span><span><span><span><span>Spearhead marketing campaigns to promote Aerial Recoverys mission events and activities<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Graphic Design <span><span><span><span><span><span><span><span><span><span><span><span>Oversee the creation of visual materials to support communication and marketing efforts<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Social Media Management <span><span><span><span><span><span><span><span><span><span><span><span>Manage Aerial Recovery and COO social media presence ensuring consistent and engaging content<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Event Promotion <span><span><span><span><span><span><span><span><span><span><span><span>Coordinate logistics and promotional activities for special events and functions<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Content Development <span><span><span><span><span><span><span><span><span><span><span><span>Draft articles news releases and social media posts for external publications<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Digital and Print Production <span><span><span><span><span><span><span><span><span><span><span><span>Support the production of digital and print promotional materials ensuring a unified brand image<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Stakeholder Relationship Management<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Communication Liaison<span><span><span><span><span><span><span><span><span><span><span><span> This person serves as a primary point of contact for internal and external stakeholders screening and directing inquiries as appropriate<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Oversees and coordinates all Aerial Recovery phone call inquiries<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Oversees and coordinates all Aerial Recovery general email inquirie<span><span><span><span><span><span><li> <ul><li> <li><span><span><span><span><span><span>Maintain and nurture relationships with key contacts and partners by coordinating meetings creating campaigns and crafting customized impact reports<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Maintains internal stakeholder communications channels<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Aerial Recovery Volunteer Corps<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Aerial War Room<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Heal the Heroes chats<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Heal the Heroes Significant Others Chats<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Eventspecific training and fundraising chats<span><span><span><span><span><span><li> <ul><li> <ul><li> <li><span><span><span><span><span><span>Fundraising Support <span><span><span><span><span><span><span><span><span><span><span><span>Assist in crafting effective fundraising initiatives and support donor relationship management efforts<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Event Support <span><span><span><span><span><span><span><span><span><span><span><span>Provide marketing stakeholder communications RP and logistical support for events and fundraisers<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Backend work <span><span><span><span><span><span><span><span><span><span><span><span>Manages technical aspects of communication platforms and systems<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>Skills Required<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Excellent verbal and written communication and proofreading skills<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Proficiency in Microsoft Office Google Suite and Canva software<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Strong organizational skills and attention to detail<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Ability to prioritize plan and work independently<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Able to handle multiple projects and competing deadlines in a fastpaced environment<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Proficiency in social media management for Instagram Facebook LinkedIn Youtube and Xformerly Twitter and general IT knowledge<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Basics of photography or willingness to learn<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Customer serviceoriented with a cando approach<span><span><span><span><span><span><li> <ul>
Program Manager
Company: Designed Conveyor Systems
Location: Nashville, TN
Posted Apr 25, 2024
The job posting is for a Program Manager role at DCS, a company specializing in material handling, full-scale warehouse operations, and conveyor design solutions. The role involves coordinating and monitoring the scheduling, pricing, and technical performance of company programs. The ideal candidate should have 5+ years of experience managing complex material handling projects, strong communication skills, and the ability to lead and manage project teams. DCS values a family-like culture, competitive salaries, health benefits, and opportunities for professional growth.
Market Insights Manager
Company: Mars
Location: Nashville, TN
Posted Apr 25, 2024
The job description outlines a role within the OneInsights team at Mars Petcare Nutrition. The individual will serve as the voice of the category, providing comprehensive data, actionable insights, and recommendations. Key responsibilities include developing stakeholder relationships, acting as a consultant within business management teams, and championing business growth through market understanding. Mars offers a diverse work environment, purpose-driven culture, and competitive benefits package.
Account Executive
Company: Cumulus Media
Location: Nashville, TN
Posted Apr 25, 2024
Cumulus Media in Nashville is seeking a talented Account Executive. The ideal candidate should be passionate, motivated, and goal-oriented with high business acumen. They must possess a hunter mentality, excellent negotiation skills, and the ability to build strong relationships. The role involves prospecting new clientele, understanding their business, and creating customized advertising solutions. The company offers a commission-based structure, comprehensive benefits, and a collaborative work environment.
Success Manager, Account Success
Company: HealthStream
Location: Nashville, TN
Posted Apr 21, 2024
<p><strong>Job Details<strong> <p> <p><strong>Job Location<strong> <p> <p>USA Remote Nashville TN <p> <p><strong>Remote Type<strong> <p> <p>Fully Remote <p> <p><strong>Position Type<strong> <p> <p>Full Time <p> <p><strong>Job Shift<strong> <p> <p>Day <p> <p><strong>Description<strong> <p> <p>As the 1 advisor for developing and empowering people to deliver the highest quality care <strong>HealthStream<strong>s brands include bestinclass apps software and specialized solutions Over the last 30+ years our Company has remained committed to solving big problems and growing into new product lines We are constantly innovating and finding new ways to positively impact healthcare organizations <p> <p>What does our valuesbased culture offer you <p> <ul><li>A collaborative work environment<li> <li>A missionoriented mindset<li> <li>Workfromhome flexibility<li> <li>A chance to grow your career<li> <ul><p>All our <strong>HealthStreamers<strong> share a common vision to improve the quality of healthcare by developing the people who deliver care For over 30 years we have remained committed to providing effective solutions through innovation and constant growth Today we offer a unified suite of products to streamline scheduling credentialing training and learning management workforce development and other key areas in the healthcare industry We provide recurring value and as a <strong>HealthStreamer<strong> you will be at the forefront of healthcare technology innovation <p> <p>We offer workfromhome flexibility as part of our hybrid workplace policy Our three Resource Centers located in Nashville TN Boulder CO and San Diego CA are available for scheduled inperson events or assigned workspaces for those who want to work in the office Remote team members also have access to flexible space scheduling for occasional use <p> <p>We encourage collaboration and commit to growth for our entire team Our thriving culture allows our team members to continuously solve big problems and we value these contributions If you want to work for a company committed to its values and vision HealthStream is the place for you <p> <p>We make sure patients receive competent care from qualified people As a <strong>HealthStream <strong>team member you would help this vision come to life We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments <p> <p><strong>Your Role As a HealthStreamer<strong> <p> <p><strong>Position Summary<strong> <p> <p>HealthStream Customer Success is dedicated to helping our clients derive maximum value from their HealthStream investment Our mission is to provide unparalleled support at every step of the customer journey ensuring the effective utilization of our solutions to help our customers achieve their strategic priorities As a Success Manager Account Success you will play a pivotal role in driving customer satisfaction and fostering the widespread adoption of our products to support revenue goals This will involve close collaboration and coordination with Account Management Product Success Management Customer Service and other crossfunctional teams <p> <p><strong>Essential Duties and Responsibilities<strong> <p> <p>You will be responsible for adhering to all HeathStream security policies procedures and assigned training <p> <ul><li>Develops and maintains an ongoing consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of productssolutions share best practices determine progress to organizational goals and identify ongoing customer needs<li> <li>Presents Quarterly Business Reviews QBRs in coordination with Account Management to review product utilization success metrics and align on future objectives and strategies for mutual success<li> <li>Develops and implements documented remediation plans for atrisk renewals ensuring proactive measures are taken to address identified issues in order to facilitate successful renewals<li> <li>Monitors and tracks the execution of remediation plans regularly assessing progress against established milestones and adjusting strategies as needed<li> <li>Evaluates the effectiveness of remediation strategies and lessons learned to inform future renewal risk mitigation efforts and improve overall customer satisfaction<li> <li>Solicits regular customer feedback and communicates responses accordingly to HealthStream internal stakeholders including sales product management training onboarding and operations<li> <li>Maintains documentation in the customer success platform for all customer engagement activities<li> <li>Collaborates with sales product management onboardingimplementations customer service and other success management team members to ensure seamless interactions with our customers<li> <li>Collaborates with sales and Product Success Managers on renewal strategies<li> <li>Utilizes the community to support customer selfservice by maintaining uptodate product guides and templates advertising webinar topics and encouraging and engaging in discussions with and between customers<li> <li>Collaborates with members of the HealthStream Community team to ensure customer resources on the community are effectively addressing their needs for selfservice<li> <li>Identifies and nurtures referenceable accounts<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>What You Will Need to be Successful<strong> <p> <p><strong>Education Experience and Knowledge Required<strong> <p> <ul><li>Experienced professional with a minimum of a bachelors degree in healthcare business or technical field<li> <li>35 years in a customer servicecustomer success or related role<li> <li>Experience in healthcare organization preferred<li> <li>Experience with HealthStream Learning Center HLC from an administrator level is a plus<li> <li>Experience in a SaaS business desirable<li> <li>Experience with Salesforce and customer success platforms Totango is desirable<li> <ul><p><strong>Skills and Abilities Required<strong> <p> <ul><li>Proficiency in use of Microsoft Office Products<li> <li>Excellent verbal and written communication skills<li> <li>Excellent presentation skills<li> <li>Understanding of data and its application to defining customer success<li> <li>Technical acumen to support development of an indepth understanding of assigned productssolutions<li> <li>Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption<li> <li>Mentor and support less experienced team members as they encounter newchallenging situations<li> <li>Effectively present information to management customer groups and HealthStream internal stakeholders<li> <li>Collaborate as part of a team to optimize solutions and a seamless delivery approach<li> <li>Interact and build relationships at various levels of customer organizations to identify their needs and work with them to find solutions that fit within their organizational strategy culture and constraints<li> <li>Utilize data to demonstrate customer performance to desired outcomes<li> <li>Coordinate activities across 1015 assigned customer accounts<li> <li>Adapt to changes in strategy or approach as needed in a fast paced innovative environment<li> <li>Willingness to learn a variety of HealthStream platforms and products and to commit to ongoing learning to maintain competence in assigned productssolutions<li> <ul><p><strong>Benefits<strong> <p> <p>HealthStream offers a comprehensive benefits package to eligible employees including <p> <ul><li>Medical Dental and Vision insurance<li> <li>Paid Time Off<li> <li>Parental Leave<li> <li>401k and Roth<li> <li>Flexible Spending Account<li> <ul><ul><li>Health Savings Account<li> <li>Life Insurance<li> <li>Short and LongTerm Disability<li> <li>Medical Bridge Insurance<li> <li>Critical Illness Insurance<li> <ul><ul><li>Accident Insurance<li> <li>Identity Protection<li> <li>Legal Protection<li> <li>Pet Insurance<li> <li>Employee Assistance Program<li> <ul><ul><li>Fitness Reimbursement<li> <ul><p>If you have a passion for improving healthcare outcomes and empowering healthcare workers come join the <strong>HealthStream <strong>team We hope you join us and be a <strong>HealthStreamer<strong><p>