Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Administrative Assistant

Company: Rhythm Software, Inc.

Location: Atlanta, GA

Posted Jan 31, 2025

The job posting is for an Administrative Assistant position at a SaaS company in Atlanta, GA. The role involves supporting the CEO, coordinating office activities, working with marketing and finance teams, and providing HR administrative support. The ideal candidate should have a Bachelor's degree, 2+ years of executive administrative support experience, accounting software proficiency, and strong organizational and communication skills. The company values a serverless computing approach, microservices architecture, and customer delight.

Supply Planner

Company: Hunter Douglas, Inc.

Location: Atlanta, GA

Posted Jan 30, 2025

Hunter Douglas, a renowned global manufacturer of window coverings and architectural products, is seeking driven, intelligent, creative, and entrepreneurial candidates. The role involves creating and managing supply plans, establishing inventory targets, and collaborating with the demand team. The company offers competitive compensation, benefits, and a culture that prioritizes professional growth. Required qualifications include a Bachelor's degree, 3+ years of supply chain experience, and proficiency in MS Office and SAPIBP.

Technical Assistant

Company: Jencap

Location: Atlanta, GA

Posted Jan 30, 2025

Jencap Insurance Services is a leading wholesale insurance intermediary in the US, known for its collaborative and driven team. They offer innovative business solutions, backed by tenured support teams. The Technical Assistant role involves providing underwriting support, maintaining superior service standards, and managing client schedules. Requirements include a high school degree, obtaining an insurance license, and proficiency in Microsoft Office. The base salary is based on various factors, and Jencap offers benefits like health care coverage, a 401k plan, and tuition reimbursement. Jencap is an Equal Opportunity Employer.

Inclusive Design Manager

Company: CapTech

Location: Atlanta, GA

Posted Jan 30, 2025

CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through technology. They are passionate about their work and the results they achieve. The company works alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies. The Inclusive Design Manager role involves actively engaging as a member of the Customer Experience practice, collaborating across teams to design and develop innovative and accessible solutions. The role includes crafting innovative information architectures, leading advanced activities, reviewing designs for accessibility best practices, and providing training and recommendations for clients and team members. The ideal candidate should have proven written and verbal communication skills, a high-level understanding of technologies, and expert understanding of usability principles and accessibility heuristics.

Executive Assistant to the Founder (Entry Level)

Company: Spiralyze

Location: Atlanta, GA

Posted Jan 30, 2025

Spiralyze, a US-based web AB testing company, is seeking a motivated individual to join as an assistant. The role offers an excellent opportunity for growth within various departments and a potential transition into a product or leadership role. The primary responsibilities include supporting the Founder, conducting research, scheduling meetings, handling personal and company errands, and preparing briefings. The ideal candidate should be a fast learner, problem-solver, and have a winning mindset. The position is full-time, with a salary of $50,000 - $60,000 annually, and is based in Buckhead, Atlanta.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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