Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Director of Data Engineering, Workforce

Company: JPMorganChase

Location: Atlanta, GA

Posted Jan 29, 2025

The job description outlines a Director of Data Engineering role at JPMorgan Chase. The successful candidate will lead data engineering and drive impact across HR, Employee Experience, CAO, and EP teams. Key responsibilities include delivering data pipeline solutions, leading data engineering scrum teams, making strategic decisions, and uplifting data platforms. Required qualifications include formal training in Data Engineering, hands-on experience, and proficiency in cloud providers, AI developer automation tools, and Big Data technologies. Preferred qualifications include prior banking experience. The company offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Sr. Training Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 29, 2025

Esri is seeking a consultative sales professional with 5+ years of experience, preferably in government or B2B sectors. The role involves driving strategic conversations with customers, promoting training solutions, and partnering with the account team to empower Esri customers. The company offers a Relocation Assistance Program and competitive total rewards, including health benefits, 401k, and vacation leave. Esri values diversity and is committed to creating positive global change through GIS technology.

Senior Data Engineer (Hybrid- Midtown- Atlanta, Georgia)

Company: Cargill

Location: Atlanta, GA

Posted Jan 29, 2025

Cargill, a global family company, is seeking a Senior Data Engineer to design, develop, and operate complex data-centric solutions. The role involves collaborating with stakeholders, developing scalable data products, providing technical support, performing data analysis, and solving moderately complex issues. Preferred qualifications include experience with modern data architectures, data collection and ingestion, data storage and management, transformation and modeling tools, Big Data environments, Cloud Platforms, streaming platforms, programming languages, engineering tooling, DevOps models, data governance, analytical skills, communication skills, systems thinking, quality mindset, curiosity, teamwork, and adaptability.

Senior Data Engineering Framework Engineer (Hybrid-Midtown- Atlanta, Georgia)

Company: Cargill

Location: Atlanta, GA

Posted Jan 29, 2025

Cargill is a global family company that aims to nourish the world in a safe, responsible, and sustainable way. The company provides essential products such as food ingredients, agricultural solutions, and industrial products, connecting farmers with markets and customers with ingredients. The Sr Data Platform Engineer role involves building and maintaining the data and analytics platform, applying knowledge of software development and infrastructure as code practices. Key responsibilities include designing, developing, testing, deploying, and enhancing complex infrastructure components, coaching junior engineers, and promoting adoption of new technologies. The ideal candidate should have a Bachelor's degree, at least four years of related experience, and expertise in cloud infrastructure management, serverless technologies, and modern data architectures.

Platform Governance Analyst - Data Engineering

Company: Cargill

Location: Atlanta, GA

Posted Jan 29, 2025

Cargill is a global family company that aims to nourish the world in a safe, responsible, and sustainable way. They provide essential products like food ingredients, agricultural solutions, and industrial products, connecting farmers with markets and customers with ingredients. The company is transforming its data platform and analytics foundation, seeking a Platform Governance Analyst for Data Engineering. The role involves designing and implementing governance and compliance frameworks, ensuring data ownership, and identifying use cases for data. The ideal candidate should have experience in data governance, project management, and working with modern data architecture tools.

Senior Platform Engineer - Data Discovery (Hybrid- Midtown- Atlanta, Georgia)

Company: Cargill

Location: Atlanta, GA

Posted Jan 29, 2025

Cargill is seeking a Senior Platform Engineer Data Discovery Platform Engineer to build and maintain the data and analytics platform for modern business applications. The role involves applying in-depth knowledge of modern infrastructure and cloud software engineering practices to create secure and scalable systems. The engineer will also coach junior team members and collaborate with product and engineering teams to ensure data and data products are accessible and well-organized. Key responsibilities include designing and maintaining the Data Discovery Platform, partnering with teams to identify feature sets and optimizations, and staying updated on regulatory requirements. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, at least four years of experience in data engineering, and proficiency in SQL, Python, and Java.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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