Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Head of Web Development

Company: LoadUp

Location: Atlanta, GA

Posted Jan 26, 2025

LoadUp, a fast-growing company, is seeking a Head of Web Development to lead the development, optimization, and maintenance of its web properties. This role requires extensive experience with WordPress, frontend technologies, and backend technologies like PHP, Python, and SQL. The ideal candidate should have a strong understanding of web performance optimization, SEO best practices, and cross-browser compatibility. They must also be proficient in modern JavaScript frameworks and have experience with analytics tools. The role involves developing and executing a web development strategy, managing a high-performing team, and ensuring all web properties are optimized for speed, accessibility, search engines, and mobile devices.

Sr. Product Owner Invoice to Cash, Retail Billing

Company: Cox Enterprises

Location: Atlanta, GA

Posted Jan 26, 2025

The Sr Product Owner is a crucial role in a scrum team, responsible for delivering innovative solutions based on high-level business objectives. They work closely with Product Leadership and Business Stakeholders to understand the product vision and prioritize features. Sr Product Owners lead scrum teams in breaking down features into user stories, ensuring team alignment and completeness to the vision and business value. They collaborate with cross-functional teams to build, enhance, and manage products and platforms using Agile software methodologies. The role requires a high-level technical understanding of financial applications, excellent communication and collaboration skills, and a demonstrable track record of success in a dynamic software development environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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