Customer Experience Jobs in Chicago, IL

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Looking for Customer Experience jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Chicago, IL area.

MIG Welder

Company: Suburban Welding and Steel

Location: Franklin Park, IL

Posted Apr 26, 2025

Welding classes and/or technical training is a plus but not required. Our ideal candidate should be proficient in MIG welding (in and out of position ideally)…

TIG Welder/Fabricator

Company: Suburban Welding and Steel

Location: Franklin Park, IL

Posted Apr 26, 2025

Our ideal candidate should be proficient in all aspects of TIG welding and be able to set and adjust their own machine as needed.

Stick Welder/Fabricator

Company: Suburban Welding and Steel

Location: Franklin Park, IL

Posted Apr 26, 2025

Our ideal candidate should be proficient in all aspects of Stick welding as well as carbon arc cutting (arc gouging) and be able to set and adjust their own…

Logistics Customer Service Representative

Company: MSC Mediterranean Shipping Company S.A.

Location: Chicago, IL

Posted Apr 25, 2025

Prolonged periods sitting at a desk and working on a computer. Additionally, maintaining accurate logs of all transactions in the company's systems is crucial…

Solo OTR CDL-A Truck Drivers: $1,000 Sign On Bonus!

Company: U.S. Xpress

Location: Chicago, IL

Posted Apr 25, 2025

Consistent Miles & Freight with this truck driving job. Flex Fleet drivers must live within 250 miles of a U.S. Xpress terminal. Now with $1,000 Sign On Bonus!

Sous Chef

Company: Pizzeria Portofino

Location: Chicago, IL

Posted Apr 26, 2025

Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy.

MIG/TIG Welder/Fabricator

Company: J & I Tool Company

Location: Franklin Park, IL

Posted Apr 25, 2025

The ideal candidate will be skilled in reading blueprints, interpreting technical drawings, and fabricating metal components to exact specifications.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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