Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Senior Software Engineer, Salesforce

Company: Capital One

Location: Plano, TX

Posted Apr 01, 2025

Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.

Canvass Manager- 100k+

Company: DaBella

Location: Arlington, TX

Posted Apr 02, 2025

A valid driver’s license and a clean driving record are essential for this role. Employee assistance program - access to counseling services and other tools to…

CDL-A LEASE PURCHASE DRIVER | $2,000 SIGN-ON BONUS

Company: Trekker Logistics

Location: Dallas, TX

Posted Apr 01, 2025

*True Skip-A-Pay* – Skip a truck payment every 64,000 miles. *Safety Incentive Program* – Rewarding our top-performing drivers. Job Types: Full-time, Contract.

Business Intelligence Analyst (Houston, TX)

Company: francesca's

Location: Houston, TX

Posted Apr 02, 2025

A collaborative mindset with the ability to translate technical work into business impact. Experience with ETL workflows and Data Warehouse design.

Security Operations Center (SOC) Analyst III (Level 3)

Company: Toyota

Location: Plano, TX

Posted Apr 01, 2025

Candidates will be required to perform SOC triage and response analysis, uncovering attack vectors involving a variety of malware, data exposure, and phishing…

Canvass Manager- 100k+

Company: DaBella

Location: Dallas, TX

Posted Apr 02, 2025

A valid driver’s license and a clean driving record are essential for this role. If you're driven by personal growth, passionate about developing others, and…

Service Technician - HVAC Refrigeration

Company: Hussmann

Location: Austin, TX

Posted Apr 01, 2025

Valid Driver's license and a safe driving record. Read and comprehend blueprints by trade regarding the installation of all cabling, communication loops, and…

Senior Clinical Project Manager (RN)

Company: Houston Methodist Clear Lake Hospital

Location: Nassau Bay, TX

Posted Apr 01, 2025

Assists during internal audits, customer audits, and certification audits. Evaluates the implementation and effectiveness of planned clinical strategies,…

Car Sales Representative Bilingual ( English / Spanish )

Company: Tricolor Auto Group

Location: Dallas, TX

Posted Apr 01, 2025

Phone calls and Post on social media. *Driver´s License -* valid with a clean record. Please apply if you have worked as a car sales representative, car…

Security Officers

Company: Securitas

Location: Austin, TX

Posted Apr 01, 2025

They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Paid time away from work.

Digital Marketing Manager

Company: Alliant Group

Location: Houston, TX

Posted Apr 01, 2025

Work with social media team to design, build and maintain our social media presence through paid promotions. Bachelor’s degree required (preferred in marketing…

Security Officers

Company: Securitas

Location: San Antonio, TX

Posted Apr 01, 2025

They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Paid time away from work.

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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